Technical support with regards to Windows desktop operating system and servers
Software installation or re-installation (licensed software only and Client's standard software)
Configuration of software drivers of peripheral items
Virus Scanning and removal
Basic diagnostics and troubleshooting of hardware defects
Restoration of files from Backup System when necessary
Replacement of defective parts
Coordinate warranty claims, repair, or replacement for those units still under warranty with other suppliers
Coordinate and schedule maintenance activities with the appropriate vendor maintenance provide and end-user
Submit documentation report on the current location and status of the unit or hardware that is being repaired
IMAC (Install, Move, Add & Change) is included in the scope of work
Conducting and consolidating daily activity checklist.
Qualifications:
Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
At least 1 year of related experience as Technical Support.
Willing to work even on weekends, holidays and in any time, he is needed.
Must be willing to work in Quezon City and amenable to work shifting schedule.
