IT Specialist

Duties & Responsibilities

point-of-contact for IT Support
Phone support and Level 1 desktop support
Incident Management, Escalation, and Ticketing
Contact Center Experience (PBX, CRM, ISPs)
Reporting and documentation for IT issues and concerns
Office IT administration
IT Inventory and Asset Management

• Key Performance Indicators

Helpdesk Ticketing for IT Support
Level 1 Desktop Troubleshooting
Incident Reporting and Escalation to Level 2 to senior IT
IT Inventory and Maintenance Management (preventive/corrective maintenance,
warranty)
Shifting for duty coverage
Customer Satisfaction

Job Types: Full-time, Permanent

Pay: Php20,

• 00 - Php30,000.00 per month
  
  Benefits:
• Company Christmas gift

Company events

• Health insurance

Opportunities for promotion

• Paid training

Promotion to permanent employee
Schedule:

• 8 hour shift

Day shift
Supplemental pay types:

• 13th month salary

Overtime pay

Ability to commute/relocate:
* Mandaluyong City: Reliably commute or planning to relocate before starting work (Required)