E&L Faster Food Imports, Inc. is one of the leading importers and distributors of frozen meat in the Philippines. Serving wet markets, backyard processors, independent and large food business owners consistently with a wide range of quality and affordable products, it is already one of the fastest-growing food companies in the country, after only 10 years in the business. The Company continuously innovates and modernizes its internal operations to deliver simple and efficient processing of orders, as well as forges relationships with suppliers around the world to ensure continuous availability of safe and quality products for the end-consumer. To make all these possible, E&L prioritizes the wellness, safety, and productivity of its employees. With its employees, suppliers, customers and consumers, E&L Faster Food Imports Inc. wakes up each day to do good with food.
The Role
The Account Sr. Specialist is responsible for building and maintaining long-term, trusting relationships with customers while meeting a designated portfolio of accounts. The Account Sr. Specialist will focus on understanding client requirements, resolving issues, and optimizing the overall client experience to drive long-term partnerships and business growth.
Duties And Responsibilities
Account Acquisition and Management
Initiate strategies to retain and grow existing clients.
Oversee client accounts, ensuring all services are delivered as agreed.
Negotiate contracts or pricing terms and collaborates with internal teams to deliver client expectations.
Identify and target potential clients
Client Communication
Act as the main contact for clients.
Address client's needs, inquiries, and concerns in a timely and professional manner.
Relationship Building
Establish trust by providing personalized support that addresses client's specific needs
Engage clients in regular meetings and events to maintain connections.
Identify opportunities for collaboration or partnerships.
Problem Resolution
Proactively address any issues that arise the course of client relationship.
Assist in troubleshooting technical issues, resolving billing discrepancies or managing customer complaints.
Collaborate with internal teams to develop effective solutions, maintain client satisfaction, and foster long-term relationships
Sales Forecasting and Reporting
Support the management in forecasting future sales opportunities by reviewing sales data, market trends and client feedback.
Assist in developing strategies to meet revenue targets.
Prepare regular reports and presentations for management to highlight key metrics, achievements, and areas for improvement.
Other Duties and Responsibilities
Perform other duties and responsibilities that maybe assigned as needed.
Comply with the Company's Quality Management System.
Ideal Profile
Qualifications
Graduate of BA/BS Degree in Business Adminitration, Sales and other relevant field
Proven work experience as an Account Specialist, Key Account Specialist, , Junior Account Manager or relevant role
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs.
Demonstrable ability to communicate, present and work with key stakeholders at all levels of an organization, including executive level
Has good analytical and problem-solving skills
What's on Offer
A role that offers a breadth of learning opportunities
