The DFSC Monitoring Analysts (MA) is responsible for the monitoring and timely escalation of all events notification that will arise during their working shift. MA is also responsible in the execution of all the manual tasks according to its schedule as specified in the job sheets.
Key Responsibilities
Perform the execution of manually triggered jobs according to its defined schedule as specified in the job sheet. These include daily weekly, monthly jobs and adhoc requests.
Escalate to respective support engineer by making phone call and sending email to the team for any job that will fail to meet the service level agreements (sla) as specified in the job sheet. The same escalation will be made for any event notification alert that will be received.
Performs logging of ticket for all event notification alerts that will be received, or any failed jobs listed in the job sheet.
Call Service Desk and ask them to execute the Incident Management Process for all P1 category incidents.
Make a follow up call to support engineer if in case there is no response or update provided after an hour.
Performs standard operational service requests and has them resolved and closed the corresponding ticket within the SLA.
Performs job recovery as stated in the job sheet.
Perform tape labeling and monitor system backup status.
Prepare shift report which will include all the list of untoward incidents including the action taken happened during the entire shift.
Perform other adhoc duties assigned by the Operation Shift leader.
Key Requirements
Preferably graduate of any IT related course.
Having an On the Job (OJT) working experience in a similar field will be an advantage.
Ability to work well with others.
Ability to perform tasks with minimal supervision.
Able to do multi-tasking.
Follow instructions properly.
Adapt to a fast-paced environment.
Able to show willingness to follow instructions and tackle tasks.
Average verbal and written English communication skills.
Good sense of ownership and commitment towards work.
Able to adhere to standards & procedures and maintain confidentiality
Others
Able to work on a night shift.
Flexible enough and able to adapt with the shifting or change in the schedules.
Able to work on holidays including Christmas and New Year's Day.
Able to report to work for overtime or on a rest day if needed.
Able to work on an extended shift if the situation arises.
Role Specific Technical Competencies
Proficient in Microsoft Office.
Basic understanding and knowledge of Windows and LINUX Operating systems.
Basic understanding of WAN and LAN network topologies.
Knowledgeable in computer concepts and functionalities.
DFI Retail Group (the ‘Group’) is a leading pan-Asian retailer. At 31st December 2021, the Group and its associates and joint ventures operated over 10,200 outlets and employed some 230,000 people. The Group had total annual sales in 2021 exceeding US$27 billion.
The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains.
The Group (including associates and joint ventures) operates under several well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.
The Group’s parent company, Dairy Farm International Holdings Limited, is incorporated in Bermuda and has a primary listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group's businesses are managed from Hong Kong by Dairy Farm Management Services Limited through its regional offices.
DFI Retail Group is a member of the Jardine Matheson Group.
