Qualifications- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Computer Science/Information Technology or equivalent.
At least 1 year of working experience as Service Desk Analyst or in a related field.
amenable to work in shifting schedules.
Immediate joiners are preferred.
- Must be okay going on site in McKinley Taguig and working in a night shift schedule.
Can start ASAP.
Open, log, prioritize, assign, close tickets logged in the IT Service Desk- Query the User for all relevant information concerning the call made or issue reported by the user.
Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Re-route misdirected Calls.
Escalate tickets not resolvable by SD, in accordance with client's escalation procedures.- Provide status updates on Tickets to users.
Reopen Ticket / Create new ticket for follow up if the user indicates that the inquiry was not resolved to their satisfaction.
- Able to make sound decisions and work with minimal supervision.
Excellent interpersonal skills to foster cooperation among users, support teams and peers.
HMO on Day 1 (with 3 dependents) Sick Leaves - convertible to cash
Laptop is provided.
Note: Expect our phone call Mondays to Fridays from 1pm to 8pm for phone interview.
Job Type: Full-time
Pay: Up to Php35,- 00 per month
Benefits: - Health insurance
Life insurance
Schedule:
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Service Desk Analyst: 1 year (Required)
Location:
Expected Start Date: 07/15/2024
