Accounting Coordinator

Role Details

Role: Key Accounts Coordinator

Type of Support: Non-Voice

Contract Duration: Permanent

Position type and schedule: Full-time. Flexible availability to work any shift

Training Schedule: Flexible availability to work any shift

Work type and Location: Hybrid, Metro Manila

Expected start date: Can start ASAP

About The Role

The Key Accounts Coordinator will assist smooth business operations by supporting the Key Account Manager and the company’s field based operational and sales teams. The individual will need to communicate with all corners of the business and undertake a wide variety of operational and sales administration tasks. In addition, the Key Account Coordinator will be responsible for ensuring compliance-based reporting requirements are met for selected contract(s).

We are looking for Key Accounts Coordinator to join our expanding Customer Experience team. Reporting to our Customer Care Manager, our ideal candidate will be an integral part of the overarching customer experience. They will be passionate about bringing the program brand to life with the customer by being a hands-on problem solver that loves interacting with people and taking the initiative to foster our world-class Customer Experience program.

You'll Be...

Summary of Role Responsibilities:

Support Vergo’s finance department in the following two key areas:

1. Improving the accuracy of customer invoicing to in turn improve cash conversion
2. Apply timely customer price increase requests to in turn improve the profitability of Vergo’s client contracts

• Ensure the accuracy of business operating data to ensure that customers and services are setup accurately and are invoiced correctly.
• Ensure that data flows efficiently and consistently between stakeholders.

Purchase Order Maintenance

• Update and maintain customer purchase orders (PO’s). Circulate reports and manage actions to ensure that new PO’s are obtained from customers where old PO’s are expiring.

Price Increases

• Manage the non-key account price review process throughout the year, including tracking of price review date, communications with customers, and accurate amendment of prices in master data.
• Complete the following supporting background work to determine the level of customer increase that should be applied and dates on which letters should be issues:

1. State of Service analysis
2. Review of agreed billing frequencies so increases are only applied at the appropriate times (i.e. for quarterly billing to apply an increase the day before the invoice drops through on the next quarter)

• Support the update of key account customer prices working in close collaboration with the key account team.

General Duties

• Produce weekly and monthly reports - e.g. Expiring PO’s, Price review tracking, Cancellations
• Support the integration of the Purchase Order and Price Increase processes for the additional portfolio that comes to Vergo as a result of newly acquired businesses within the Group
• Support the set-up of any related on-going procedures or system enhancements
• Identifying and highlighting potential process improvements for consideration and review by the line manager
• Promote accurate data quality and process flow.

This is not an exhaustive list, and the job holder will be expected to become involved in a range of activities to enable the Company to succeed.

Key Performance Indicators

• Support achieving 95% SOS on Accounts managed.
• No WIP on Accounts unless justified.
• Sales Leads on PASS processed within 48 hours.
• Ensure all reactive call outs are logged before leaving for the day.

Health and Safety Responsibilities:

• Read, understand and comply with all internal policies, procedures, and compliance orders
• Co-operate with the company to achieve safe, healthy, secure, and environmentally sound operations
• Co-operate with instructions from management; and report any lack of business process-training requirements
• Ensure that customer requirements and applicable statutory and regulatory requirements are determined, met, and maintained
• Maintain focus on enhancing customer satisfaction
• Escalate work-related incidents, security risks and non-compliance as required
• Complete any mandatory training

What You Bring To The Table

• Strong verbal and written communication skills
• Excellent analytical, reasoning and problem-solving skills
• Organised and detail-oriented with the ability to manage multiple work-streams, prioritise and respond quickly
• Fully conversant in Microsoft Packages (Excel & Word)
• A positive can-do attitude
• Enjoys working collaboratively
• Ability to work under pressure
• Attention to detail
• Proactive and self-motivated

What We Provide

• Location: Metro Manila (hybrid work set-up)
• Full-time with the potential for overtime if requested by Partner
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options
• Paid Sabbatical Leave for tenured employees
• Access to free posture-based fitness workouts from home
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development'

Why PartnerHero

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.