Where you fit
Expect lots of support and encouragement while you're here. You'll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You'll have limitless opportunities to explore whether that means building up new areas of expertise or taking in a different direction.
What's the role
Typically, as SBO - HR Operations - International Mobility Advisor:
- Takes ownership of the end-to-end transfer process by managing International Transfers, Domestic Transfers (for expatriates), Repatriations (as focal point) and Termination activities as sending and/or receiving advisor. The IM Advisor is responsible for the following tasks:
- Manage transfer as a project by holding accountability for and coordinating all transfer activities as per the process & policy.
- Provide policy advice or/and clarify policy-related questions from the employee and the relocation advisor (and other parties if necessary, e.g. line managers, business HR).
- Focus on high quality customer service in each aspect of the transfer process by applying Beyond Service Excellence standards. That includes setting up and facilitating all briefing calls and adapting them (timing & content) to the employee's circumstances and needs.
- Cooperate closely with the Relocation Advisor making sure all applicable relocation services are delivered in timely manner.
- Coordinate the communication & tasks of all relevant parties in the transfer process to deliver their service correctly & timely. Provide the updates on the progress of the transfer to business HR & line manager.
- Prepare first time right documentation (including employment documentation, notifications) required as per process & policy applying data privacy principle. Process the payroll actions as relevant for each transfer type aligned with the principles of the data privacy, financial controls & data quality. Complete all actions as per the process & policy in timely manner (within agreed KPIs & SLAs). Escalate complex cases and queries proactively and appropriately to coach, Team Leader, Relocation Advisor, IM Subject Matter Experts.
- Enable and promote best practice sharing between the team members striving for continual improvement of service delivery.
What we need from you
- At least 1-2 years relevant work experience with proven stakeholder engagement and project management skills
- Familiarity with Talent/HR Tools, Systems & Processes is an advantage
- Freshers are welcome to apply
- Can handle complex and confidential individual cases with minimal supervision
- Able to work under pressure, whereby setting priorities is key to deliver quality output on time
- Ability to manage multiple international stakeholders, including sensitive or challenging discussions.
- Adapts in an environment with a variety of stakeholders, both in terms of seniority, location, and discipline.
- Previous experience in Shared Services or relevant experience in a multinational environment is an advantage
- Amenable to report following a night-shift working pattern (8pm - 5am)
Company Description
Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.
An Innovative Place to Work
There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people's lives for more than a hundred years, Shell has become one of the world's leading companies.
Join us and you'll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.
An Inclusive & Progressive Place to Work
- To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we're nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential.
- We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.
- We're closing the gender gap whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
- We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
A Rewarding Place to Work
- Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
- We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
