Primary Details
Time Type: Full time
Worker Type: Employee
Responsible to perform a DevOps capability to build relevant automation solutions in iterations such robotics/RPAs, web services, and to operationalise support via incident management and enhancements following an Automation Governance and Delivery model.
RESPONSIBILITIES
Work closely with the Business Process Re-engineering team, business stakeholders and other functions to understand business and solution needs, and translate into robust, efficient, and scalable technical designs
Build complex automation solution using RPA technologies, other relevant programming language/platform in completing the initiative
Actively participate in implementing and maintaining process engineering and agile best practices across the delivery model, including continuous integration / continuous delivery; build, test and deployment automation; and quality focused development practices
Driving an engineering focus and quality-first approach during the governance and delivery life cycle
Identify, define, document and advocate for the most appropriate way to implement end-user requirements to achieve stated business goals objectives and achieve the product vision, whilst remaining aligned with Operational Excellence target operating model and roadmap
Identify and define re-usable design patterns that address common needs which are robust, flexible, and extensible
Engage and initiate solution discussions, including producing and demonstrating high fidelity prototypes of proposed solution components, and demonstrate these to senior stakeholders, to gain feedback for a desired outcome
QUALIFICATIONS
Knowledge
Advanced knowledge on programming concepts using any of the following language C/C++, Python, VB Script, Ruby, Java, JS, .Net
Advanced knowledge of technical architecture for Automation/RPA projects
Expertise of extensible and scalable solutions
Knowledge of risk and internal control concepts and experience in applying them to coding standards of various technology solutions and aligned to business processes
Conceptual knowledge/background in Agile (Scrum) practice, and/or Project Management
Preferably with knowledge in the Insurance industry
Skills
Strong problem-solving and analytical skills
Skilled in one or more RPA technologies (e.g. Open Span- Pega robotics, UiPath, Automation Anywhere, Blue Prism, Power Automate/Apps)
Able to do process analysis, solution design and implementation
Comfortable to do technical requirements, tool/system(s) testing, including UAT and bug fixes
Good verbal and written English communication skills, and can deal with all levels of management both in GSSC and onshore
Can do facilitation and data gathering skills as required
Process/Solution flow design and optimisation
Background in Project Management
Good stakeholder management skills
Able to mentor/coach Process Automation Engineers
Adaptable to change and able to work in a highly dynamic environment
Ability to manage and lead multiple automation initiatives; ability to work with centre-wide and regional projects
Strong agility and flexibility
Experience
5+ years of experience in Pega Robotics or any RPA tool (UiPath, Automation Anywhere, Blue Prism), Power Automate/Apps
At least 8+ years of professional experience in programming (including scripting /coding), .Net, Python, VBA, SharePoint Development, SQL and relational databases, and application development
Has been involved in multiple automation initiatives that delivered tangible benefits
At least 2 year's experience in the financial services industry, preferably in insurance
Working experience in a consulting or shared services environment preferred
Graduate degree in IT or Software Engineering
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application, click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
