Job Description:
Responsible for AVAYA administration, Incident Management/handling, Project Management, Capacity and Documentation.
Duties and responsibilities:
- Daily monitoring for faults and outages
- Responsible in the implementation of service orders, testing and activation of Voice Data equipment.
- Functions as Second Level Personnel in isolation and troubleshooting of AVAYA phones and equipment.
- Responsible for retrieval and keeping the voice file using NICE logger equipment.
- Responsible for monthly preventive maintenance of AVAYA and Asterisk VOIP equipment
Qualifications:
- Bachelor's Degree in Information Technology, Computer Science or equivalent
- At least (5) five years of solid experience in network management, with AVAYA/ Telephony
- Avaya administration- advanced (CM8, Session Management, vectoring, call routing, etc.)
- Familiar with the following: Verint or AVAYA Workforce Optimization Contract Recorder; NICE NRX/NTR; Call Management System R18 or R19; Call Accounting System- Teltrac; Integration/ adjunct configuration
- Must be willing to work onsite and be assigned in Makati/Ortigas.
