Call Routing Jobs

Voice Engineer (Avaya)

Permanent Job

Philippines

5-7 years

AVAYA Workforce Optimization Contract Recorder Call Accounting System- Teltrac Documentation NICE NRX/NTR Integration/ adjunct configuration session management CM8 vectoring Call Management System R18 avaya administration capacity Project Management AVAYA/ Telephony Call Routing Verint network management Incident Management

10 days ago

Telephony Engineer

Permanent Job

Philippines ,

Manila

3-5 years

five9 Reporting zendesk IVR scripting AWS Connect Call Routing Aws Services

15 days ago

Salesforce Product Manager

Permanent Job

Taguig ,

Philippines

3-5 years

workforce optimization Salesforce Sales Cloud AI-powered service tools Knowledge Base Salesforce Service Cloud Case Management live agent chat Call Routing agile environment multi-channel communications Salesforce CTI Integration contact center operations Salesforce Omni-Channel

15 days ago

Telephony Engineer

Permanent Job

Philippines

3-5 years

AWS Connect five9 zendesk Call Routing Reporting cloud Aws Services Ivr

25 days ago

Unified Communication Analyst

Permanent Job

Philippines ,

Quezon City

4-6 years

telephony systems Microsoft Teams Voicemail VoIP auto attendants Landis Contact Center phone hardware Call Routing call queues Microsoft Graph API PowerShell Intune Dns Vlans DHCP Qos Mobile Device Management Tcp/ip

a month ago

MS Teams/Voice SME

Permanent Job

Taguig ,

Philippines

0-2 years

meeting Manage Phone Numbers Direct Routing Collaboration Services Teams Architecture Network/Firewall rules Enterprise voice Create Manage Teams Troubleshoot Audio Chat Legacy system Call Queue External User Emergency Call routing Vendors Client issues SFB 2015 Implement security Manage Collaboration Experience Endpoint handling Plan Governance Issues/Tracker Compliance MS Teams Module integration experience Transition Manage access Audio/Video design auto attendant Develop technology road-maps Monitoring MS Teams environment virtual events experiences Troubleshooting run Unified Communications Call Quality Reporting Analysis Teams Policies deploy Microsoft Teams MS 900 certification Channel Manage Phone System execute PowerShell script Migrating AAD MS MS 700 certification manage MS Teams device Video Health Check Managing Apps Implement Lifecycle Management Hybrid Solution configure network setting Lync 2013 Skype Dns Servers Powershell Scripting Configure

a month ago

Unified Communications Analyst

Permanent Job

Philippines ,

Quezon City

3-4 years

telephony systems Microsoft Teams Voicemail VoIP Unified Communications Analyst auto attendants phone hardware Call Routing call queues UC technologies Microsoft Graph API PowerShell Intune Monitoring Tools Networking Concepts Dns Vlans DHCP Qos Mobile Device Management Tcp/ip

a month ago

Sr. Genesys Cloud Engineer

Permanent Job

Philippines ,

Quezon City

5-7 years

Email Global Media Fabric Voice & Digital Bots call recording Quality Management Integration capabilities Co-Browse ERP Solutions Contact Center Telephony Chat Telecom CDN Networking Skills Performance Management Social Interactive Voice Response Genesys Cloud Reporting Call Routing AppFoundry Partners Text & Speech Analytics data models CRM Session Initiation Protocol Active directory Wan Software Architecture SLA Hipaa Tcp/ip Apis Integrations Itil Pci

5 months ago

IT Genesys Specialist

Permanent Job

Taguig ,

Philippines

1-3 years

Networking Skills Genesys eServices Email Social Media Genesys Knowledge Manager PureEngage omnichannel Interaction Designer Outbound SpeechMiner Advance Troubleshooting skills Chat composer call recording solutions Workspace Desktop Edition e-services SIP protocols VoIP Interaction Recording Reporting GIM Inbound Genesys Infomart Genesys Voice Platform Genesys Routing Itil Sql Linux

29 days ago

SCHEDULER

Permanent Job

Philippines ,

Manila

2-4 years

associate occupancy intra-day staffing levels rest days agent skilling minutes of the call valid schedule requests VL allocation Workforce scheduling data intraday staffing call analysis report late approved skill sets telephony routing Trends Workforce management software call volume history Documentation IVR routing email concerns Call Center Technology call center staffing forecast/sale trends efficiency changes new products/services anomalies service level goals shift bids Operations Partners shrinkage expectations shift patterns training strategies schedule changes Customer Cms Performance metrics

a month ago

M365 Infra SME/L3 Engineer

Permanent Job

Taguig ,

Philippines

0-2 years

Bittitan Quest-on-Demand dial plan Files instant messaging Copy M365 Tenant Task automation through PS scripts Monitoring Reporting M365 Security Term Store Security events on-prem Designing Compliance One Drive For Business administration Organizational profiles Collaboration Messaging Online Microsoft 365 security Secure Store phone numbers Evergreen releases Provision the folders Call Park policy deletion ITSM tools Sway live events Stream Conditional Access Policies configuration Knowledge Articles Sops onenote External sharing Visio Online MS Project Implementatng MS Teams Collaboration managing Objects Analysis Secure Score services Planning EndPoint Manager DLP administration Advanced threat protection configuration Data and Information protection Smart trouble shooting skill Define policies Implementation of On-prem workload to M365 cloud Message Center direct routing MS Teams SBC Creation Business connectivity services lifecycle management movement Froms M365 Application Management Presentation Governance collaboration workload Delegation Multi factor authentication Compliances platform Governance permission preview features DirSync issue Troubleshooting Planner Preparation To Do Identity Protection Service Health Skysync call Queue SharePoint Online Administration OneDrive sync client management Service Management Sharing ODfB Search Calling Policy Access Control New workload testing SharePoing Admin communication articulation skill Restoration M365 Advance Threat Protection application administration Voicemail Site collection Dashboard monitoring AIP Forwarding simultenious ringing Guest access Channels Access management Access delegation multiple tenants Enterprise Mobility Azure Ad Itil Process Status Reporting Yammer Major Incident Management Alerts Patch Configuration Archival Solution Architect Intune configuration management Servicenow Migration SLA Powershell Scripting Data Loss Prevention Testing Problem Management Azure

a month ago

Technology Support Engineer

Permanent Job

Taguig ,

Philippines

2-3 years

workarounds sub-cases Exchange 2016 SharePoint sites escalations Exchange Online Protection Calendar issues MS Teams Phone Systems Identity Access and Management fixes Training MS Teams Admin Center cloud environment Teams Email Filers Azure AD App Proxy Teams Upgrade Settings PowerAutomate SIP methods document libraries processes known errors remote domains Exchange Online Recipients Azure AD MFA preemptive actions Analytic Exchange platform upgrades CSATs accepted domains expense report Exchange implementation Spam Email Protection Infrastructure Equipment Mailbox Security Architecture ULS Logs WAP Servers end users Active Directory concepts maintenance Azure AD Connect corrective actions Microsoft Teams-Certified Devices connectors Mail delivery issues auto attendant Business Processes systems performance Shared call quality issues M365 tenant Direct routing Teams Policies Knowledge Teams Settings Usage Reports Microsoft Teams Calling Plans transport rules Call Quality Dashboard Solutions Teams External Access AIP Call Queues sharing Email Flow Technical Assessments License usage lists O365 Service Health Automation Azure AD SSPR audio conferencing problems Routing issues User Workflows Office 365 Ms Sharepoint Reports Malware Forms Azure Ad Exchange 2013 O365 PowerShell service delivery Exchange Online Adfs Powerapps Technical Documentation

5 months ago

Technology Support Engineer

Permanent Job

Philippines ,

Central Visayas

2-3 years

5 months ago

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call routing Jobs

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Call Routing Jobs

Voice Engineer (Avaya)

Telephony Engineer

Salesforce Product Manager

Telephony Engineer

Unified Communication Analyst

MS Teams/Voice SME

Unified Communications Analyst

Sr. Genesys Cloud Engineer

IT Genesys Specialist

SCHEDULER

M365 Infra SME/L3 Engineer

Technology Support Engineer

Technology Support Engineer