eCommerce Customer Service Agent

Department: Customer Service

• Reportsto: Customer Service Manager

• Job Type: Full-time/Part-time, Permanent WFH

• Work Duration: Starting hours 20 hrs/week with the opportunity to go full-time, PST

• Rate: $4-$5

• Apply here: https://forms.gle/tFFihuy2vxfJLxKW9

Dedication Agents is seeking a highly motivated and experienced eCommerce Customer Service Agent. If you have a passion for providing exceptional customer service and possess expertise in eCommerce, particularly in the apparel and consumer goods sectors, with experience using Shopify, we want to hear from you.

Work Duration: Starting hours 20 hrs/week with the opportunity to go full-time, PST

Rate: $4-$5

Responsibilities:

• Customer Interaction: Provide outstanding customer support through various channels, including phone, email, chat, and SMS.

Order Management: Assist customers with order placements, tracking, and resolving any issues related to their orders.

• Product Knowledge: Maintain a thorough understanding of our products to effectively assist customers with inquiries and recommendations.

Issue Resolution: Efficiently manage and resolve customer inquiries, issues, and requests, ensuring a high level of customer satisfaction.

Collaboration: Work closely with cross-functional teams to address escalated concerns and ensure timely resolution.Process Improvement: Identify and implement improvements to existing support processes to enhance customer experience.

• Documentation: Contribute to the development of knowledge base articles and other customer support resources.

• Requirements:

Experience: Proven experience as a Customer Support Agent or similar role, particularly in eCommerce.

• Platform Proficiency: Hands-on experience with Shopify and a strong understanding of its features and functionalities.

Communication Skills: Excellent verbal and written communication skills with the ability to empathetically assist customers.

Problem-Solving: Strong problem-solving skills and attention to detail.Teamwork: Ability to work independently and collaboratively in a fast-paced environment.

• Technical Skills: Familiarity with e-commerce platforms and the ability to quickly understand and address customer needs.

• Preferred Qualifications:

eCommerce Experience: Previous experience in customer service within the apparel and consumer goods sectors.

• Shopify Expertise: Demonstrated proficiency in leveraging Shopify for customer support.

Tools Familiarity: Experience with Gorgias, GSuite, Slack, and other customer support tools.

Customer Service Skills: Prior experience (at least 1 year preferred) handling call, email, chat, and SMS inbound tickets.Adaptability: Ability to work with a range of macros while understanding when and how to tailor responses to individual customers.

Job Types: Full-time, Part-time

Pay: Php

• 00 - Php300.00 per hour
  
  Expected hours: 20 40 per week
  
  Benefits:
• Work from home

Schedule:

• 8 hour shift

Evening shift

• Monday to Friday

Night shift

Experience:

• Customer service: 1 year (Preferred)

Language:

* English (Required)