Workforce Management Jobs in Manila

Workforce Management Manager

Permanent Job

Philippines ,

Manila

3-5 years

customer service Charts Independent Time Management Multitasking Forecasting oral/written communication fast-paced environment Analysis Problem Solving Contact Center correlations Graphs Critical Thinking Negotiation Collaboration initiatives Organizational Skills Wfm Reporting

a month ago

Workforce Management Associate (Onsite)

Permanent Job

Philippines ,

Manila

1-3 years

Powerpoint Forecasting Contact Center Excel Ms Office

a month ago

BPO Capacity Planner (Workforce Management)

Permanent Job

Philippines ,

Manila

1-4 years

CMS Avaya Aspect eWFM Capacity Planning Forecasting Impact 360 NICE IEX WFM Team Scheduling blue pumpkin Verint

a month ago

Senior Workflow Analyst

Permanent Job

Philippines ,

Manila

3-5 years

Workforce Management Scheduling Process Improvement Time Management Analytical Skills Planning Workforce Utilization Communication Capacity Planning Forecasting Real Time Management Microsoft Excel Service Improvement

16 days ago

SCHEDULER

Permanent Job

Philippines ,

Manila

2-4 years

associate occupancy intra-day staffing levels rest days agent skilling minutes of the call valid schedule requests VL allocation Workforce scheduling data intraday staffing call analysis report late approved skill sets telephony routing Trends Workforce management software call volume history Documentation IVR routing email concerns Call Center Technology call center staffing forecast/sale trends efficiency changes new products/services anomalies service level goals shift bids Operations Partners shrinkage expectations shift patterns training strategies schedule changes Customer Cms Performance metrics

a month ago

Call Centre Setup Specialist

Permanent Job

Philippines ,

Manila

5-7 years

telephony systems Data Analysis project management Call Center workforce management tools Interpersonal Skills crm software communication

a month ago

Capacity and Incident Manager

Permanent Job

Philippines ,

Manila

5-7 years

Bpo Lean Workforce Management Shared Services SixSigma Interpersonal Skills Capacity Management Power Bi Database

a month ago

WFM Enablement Manager

Permanent Job

Philippines ,

Manila

1-3 years

contact center operations Scheduling Training KPIs Resource Allocation Project Management Workforce Management Data Analysis Communication Business Intelligence Interpersonal Skills Governance Frameworks Predictive Analytics

a month ago

Manager - CS Operations

Permanent Job

Philippines ,

Manila

3-5 years

Team Support Customer Service loss analysis Trustworthiness Adaptability Conflict Management Stress Tolerance Workforce Management Achievement Orientation Active Listening Performance Management Communication Problem Solving Management Legal Knowledge building strategic relationships Relationship Management Diversity Awareness Self Development Critical Thinking Interpersonal Sensitivity Collaboration Planning Decision Making Emotional Intelligence CRM

a month ago

Manager, Technology Experience (IAM)

Permanent Job

Philippines ,

Manila

8-10 years

Resource Management Google G Suite tiered support structures workforce management IAM tools inclusion diversity operations Leadership global execution communication escalation matrices Data Analysis SaaS applications Team Management Budget Planning financial forecast management collaborative relationships decision-making Strategy support environments Networking IT Support Okta cloud ticketing systems Mac Os Identity Access Management Windows OS chrome os Azure Ad Linux It Infrastructure metrics

a month ago