Contact Center Management Jobs

Associate Technical Support Engineer

Permanent Job

Philippines ,

Manila

2-4 years

developer tools quality assurance methods performance measures Analytics Scripting Logic Development SOAP API"s REST API"s Scheduling IE Salesforce Ip VoIP Contact Center Management Management carriers telecommunications architecture SIP C based languages Log-based fault isolation Arp FTP Tcp Vpns Dns Json Rtp Networking Technologies Https MySQL chrome Tcp/ip Oracle UDP Pbx Ip Routing Mariadb Http Mssql Smtp Sftp Xml

11 days ago

Associate Technical Support Engineer

Permanent Job

Philippines ,

Manila

2-4 years

performance measures quality assurance methods carriers Ip Contact Center Management VoIP REST API"s telecommunications architecture SIP Scripting Logic Development Salesforce Scheduling C based languages SOAP API"s Analytics developer tools Management Log-based fault isolation IE Tcp/ip Networking Technologies Pbx Http UDP Ip Routing MySQL Https Mssql Mariadb Xml Sftp Smtp Rtp Dns Vpns FTP Json Tcp Arp chrome Oracle

11 days ago

CX Routing Application Expert (Routing Specialist)

Permanent Job

Philippines

2-4 years

Contact Center Management Voice Traffic MS-Visio contact flow systems workforce management MS-Excel workflow systems routing

7 days ago

Customer Service Manager - Taguig (BGC

Permanent Job

Taguig ,

Philippines

3-5 years

customer service Contact Center Management technical support Operational Efficiency customer feedback Training communication quality assurance

a month ago

Assistant Manager (Team Leader)

Permanent Job

Philippines

2-3 years

medical management services Operational Efficiency Healthcare Management contact center management services Root Cause Analysis Compliance performance expectations clinical issues human resource policies client feedback information system capability cost effective outcomes dashboard/business reviews quality objectives

a month ago

Supervisor, Operations

Permanent Job

Philippines ,

Central Visayas

2-3 years

Communication Skills Negotiation Customer Service Coaching Contact Center Customer Experience Ai Troubleshooting Performance Management Analytics

13 days ago

Vendor Management Specialist

Permanent Job

Philippines

1-3 years

Bpo Project Management Contact Center Business Administration Supply Chain Management Vendor Management

14 days ago

Vendor Risk Analyst

Permanent Job

Philippines ,

Quezon City

2-3 years

risk management risk and control practices vendor management corporate procurement Interpersonal Skills Contact Center Ms Applications third-party risk Problem-solving timelines priorities Procedures principles Organizational Skills communication

10 days ago

Digital Transformation Consultant

Permanent Job

Western Visayas ,

Philippines ,

Iloilo

8-10 years

Power Point Word Market research Project management CX Transformation CX practices Contact Center P&C Insurance Lean Six Sigma trainings Minitab customer journeys Lean Six Sigma Design Thinking Digital Transformation blueprinting Excel

14 days ago

Global E-Commerce - Partner Operations Manager

Permanent Job

Taguig ,

Philippines

0-2 years

BPO management marketplace platform Ecommerce COPC outsourced vendors Six Sigma contact center metrics

7 days ago

Spanish Speaking Customer Service Representative (Inbound & Outbound)

Permanent Job

Philippines ,

San Fernando ,

Ilocos Region

0-6 years

Application Software Development Diversity Customer Service Fast-paced Environment Customer Experience Provider Conflict Resolution Benefits Promotion Recruitment Business Process Outsourcing Training Recreational Programs Compensation Spanish Team Orientation Discipline Claims Processing Collections Problem Solving Business Process Management Negotiation Equal-opportunity Social Account Receivables Management Hosting English Temporary Administrative Professional Staffing technology services Software Managed Services Digital Experience Provider Microsoft Office Suite CRM Interpersonal Skills Contact Center Customer Services Staff Augmentation It Services

20 days ago

Salesforce Product Manager

Permanent Job

Taguig ,

Philippines

3-5 years

workforce optimization Salesforce Sales Cloud AI-powered service tools Knowledge Base Salesforce Service Cloud Case Management live agent chat Call Routing agile environment multi-channel communications Salesforce CTI Integration contact center operations Salesforce Omni-Channel

15 days ago

General Manager - BPO Operations-Expedia

Permanent Job

Philippines

5-15 years

CX Operations Lean Six Sigma Project Management Problem Solving contact center operations p&l management Governance Bpo Operations Financial Planning Interpersonal Skills Staffing Adherence operational strategy Communication People Leadership Schedule Adherence Site Level Financials

21 days ago

Information Technology Help Desk Analyst

Permanent Job

Taguig ,

Philippines

3-5 years

Computing Troubleshooting contact center solutions technical customer service service delivery It Service Management

15 days ago

BPO RFP Writer

Permanent Job

Philippines ,

San Fernando ,

Ilocos Region

4-6 years

Financial Acumen thought leadership Sales Activity Account Management Sales Marketing Management C-Level Executives Negotiation Leadership Contact Center virtual work Corporate Planning Proposals financial structuring Strategy communication BPO management CRM Research Database

26 days ago

Planner

Permanent Job

Philippines ,

Central Visayas

4-6 years

Word contact center environment Powerpoint Forecasting Science Mathematics Statistics Scheduling Client Management R Stakeholder Management Planning IEX Wfm Communication Skills Macros Outlook Verint Ms Office Vba Excel Python

24 days ago

Customer Service Engineer

Permanent Job

Philippines ,

Manila

5-7 years

customer service Telecommunications product management Software Engineering Contact Center Professional Services

a month ago

Lead Assistant Manager - Clinical Process Training

Permanent Job

Philippines ,

Manila

2-4 years

customer service Training Management internet usage Interpersonal Skills Verbal Communication Presentation Skills Analytical Skills Flexibility system utilization requirements mentoring skills projector contact center administration testing systems Written Communication urgency Email Handling coaching Computer Skills web-based training Ms Office

a month ago

Customer Success Lead

Permanent Job

Philippines

4-5 years

customer service Motivating client success Bpo escalations Time Management customer-centric mindset Creative Thinking People Development Account Management Contact Center coaching Organizational Skills Communication Skills

a month ago

Unified Communication Analyst

Permanent Job

Philippines ,

Quezon City

4-6 years

telephony systems Microsoft Teams Voicemail VoIP auto attendants Landis Contact Center phone hardware Call Routing call queues Microsoft Graph API PowerShell Intune Dns Vlans DHCP Qos Mobile Device Management Tcp/ip

a month ago

Global Designated Support Engineer

Permanent Job

Philippines ,

Manila

3-5 years

Telecommunications Product Management analytical VOIP Executive/Senior Management telephony ACD administration Chrome Development Tools Problem-solving r&d SIP escalated customer problems communication contact center software Professional Services Saas Computer Networking Vpns Firewalls Qa Proxies programming Scripting

a month ago

Program/Project Management Lead

Permanent Job

Philippines

3-5 years

network security devices Wireless Access Point network problems Contact Center Switch Webex Video Faults switch network technology network provisioning security related technologies intrusion protection systems Network Controller Network Circuit Management protocols Routers Dns Cisco Aci Firewalls routing DHCP Ipam Network Devices

a month ago

Middle Office Client Contact Center Loan Servicing Specialist IV

Permanent Job

Taguig

5-7 years

Contact Center Problem Solving Reporting Loan Servicing KPIs analytical Time Management Excel Microsoft Office

a month ago

Professional Services Contact Center Engineer

Permanent Job

Philippines

2-4 years

Dialer Lead Management IVR/VRU InContact Studio velocify Wfm contact centre Salesforce ACD Central functionality Unified Comms VoIP Call Center rightnow hosted solutions CRM Html Scripting Networking internet technology Netsuite Java Siebel Saas Pbx Cti Api

a month ago

Partner Program Manager (Professional Services Engineer)

Permanent Job

Philippines ,

Manila

6-8 years

project management Development Business Analysis Account Management relationship management technical support KPIs Public Speaking contact center technologies Configuration Database Design Solution Design

a month ago

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Contact Center Management Jobs

Associate Technical Support Engineer

Associate Technical Support Engineer

CX Routing Application Expert (Routing Specialist)

Customer Service Manager - Taguig (BGC

Assistant Manager (Team Leader)

Supervisor, Operations

Vendor Management Specialist

Vendor Risk Analyst

Digital Transformation Consultant

Global E-Commerce - Partner Operations Manager

Spanish Speaking Customer Service Representative (Inbound & Outbound)

Salesforce Product Manager

General Manager - BPO Operations-Expedia

Information Technology Help Desk Analyst

BPO RFP Writer

Planner

Customer Service Engineer

Lead Assistant Manager - Clinical Process Training

Customer Success Lead

Unified Communication Analyst

Global Designated Support Engineer

Program/Project Management Lead

Middle Office Client Contact Center Loan Servicing Specialist IV

Professional Services Contact Center Engineer

Partner Program Manager (Professional Services Engineer)