Call Center Technology Jobs in Manila

SCHEDULER

Permanent Job

Philippines ,

Manila

2-4 years

associate occupancy intra-day staffing levels rest days agent skilling minutes of the call valid schedule requests VL allocation Workforce scheduling data intraday staffing call analysis report late approved skill sets telephony routing Trends Workforce management software call volume history Documentation IVR routing email concerns Call Center Technology call center staffing forecast/sale trends efficiency changes new products/services anomalies service level goals shift bids Operations Partners shrinkage expectations shift patterns training strategies schedule changes Customer Cms Performance metrics

a month ago