Aht Jobs

Senior Manager, Business Insight and Analytics

Permanent Job

Philippines

0-2 years

Lean AHT COPC VOC Iso Six Sigma RCR Powerpoint Qa Excel Cx Spss Pmo

12 days ago

Operations Supervisor- Financial/ Collections

Permanent Job

Philippines ,

Quezon City

3-4 years

Problem Solving Team Management US Mortgage Process Knowledge Analytical Skills Customer Service CSAT People Management AHT Quality Ms Office

8 days ago

RTA Supervisor

Permanent Job

Philippines ,

Central Visayas

6-8 years

Event Management People Management KPI deliveries statistical insights Aspect Interpersonal AHT Calabrio R communication social media Email service level CXOne Abandon intraday reporting community outage management schedule adherence phone Chat business continuity IEX historical reporting real-time analysis Verint Genesys Asa Excel Python Ms Office

24 days ago

Quality Assurance / QA Manager (CEBU)

Permanent Job

Philippines ,

Cebu City

5-10 years

Productivity Lean process change initiatives Six Sigma AHT Accuracy Team Management Kaizen NPS Stakeholder Management Outlier Management CSAT Quality Initiatives Performance Management Qa Manager

a month ago

Quality Assurance / QA Manager / On site Cebu City

Permanent Job

Philippines ,

Cebu City

5-10 years

escalations Policies Accuracy recommendations process change initiatives AHT Kaizen activities Performance Reporting NPS Feedback Productivity process performance coaching evaluation results Calibration quality analysts guidelines Quality Initiatives processes Data Analysis Lean Team Management performance tracking reports timely service Client Management Compliance outlier management site performance Stakeholder Management performance management CSAT Six Sigma Quality Qa Manager

a month ago

Workforce Monitor

Permanent Job

Philippines ,

Quezon City

0-5 years

service performance WFM tool NICE IEX software technology functionality Ms Office Applications Root Cause Analysis AHT agent adherence real-time staffing Vendor WFM Operations Wfm

a month ago