HYBRID WORK SET-UP (1x a week onsite)Work Schedule: Monday to Friday from 8AM to 5PM
Location: Makati City
Equipment: Laptop & Mobile (will be provided)
Qualifications
- Candidate must be a bachelor's degree graduate in Information Technology
At least 1-2 years of relative working experience in the field- Interpersonal and customer service skills
Good communication skills
Multi-tasking and organizational skills- Attentiveness and patience
Analytical and problem solving
- open to undergraduate with preferred work experience at least 1-2 years work experience in BPO, customer service
Technical Skills
- Knowledge and understanding on operating systems such as Windows, Linux, Google
Familiarity, Knowledge and understanding on software applications
- Experience with ticketing and issue tracking systems to manage and prioritize customer inquiries, as well as to monitor progress and resolution
Proficiency in using communication tools like email, chat, and voice/video calling to effectively communicate with customers and team members.- Competence in providing support across various channels like phone, email, chat, and social media, while maintaining a consistent and effective customer experience.
Knowledge of cybersecurity best practices to guide customers in protecting their systems and data, and recognizing potential security threats.
Job Type: Full-time
Pay: Php18,
- 00 - Php20,000.00 per month
Benefits: - Company events
Health insurance Work from home
Schedule:
Monday to Friday
Supplemental pay types:
Ability to commute/relocate:- Zamboanga City: Reliably commute or planning to relocate before starting work (Required)
Experience:
Location:- Zamboanga City (Required)
Willingness to travel:
100% (Required)
