Having an operational awareness and understanding of the JLL delivery and customer needs in each of the client facilities supported by JLL.
Providing a resilient organisation across all facilities to ensure that the overall JLL delivery is maintained on site.
Supporting the JLL Account Director to drive initiatives in terms of One Consistent LSEG Account Team, Engineering Service Delivery, Compliance Management, Asset Management, Energy and Sustainability, Workplace Experience, and delivery of the Annual Account Plan.
Leading the delivery of operations across the portfolio in terms of contract delivery, health and safety, engineering services, legislative compliance, contractor management, promoting sustainability, adding value, and driving innovation.
Promoting high level of satisfaction among LSEG colleagues and reinforcing prompt response and customer service focused delivery.
Demonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines.
Providing support to team members with Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance.
Ensuring statutory and local regulatory compliance relating to all aspects of service delivery at all facilities.
Acting as go-to person in relation to coordination of all facilities, project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks.
Ensure all contractual deliverables are actioned within agreed timeframes/KPI/SLAs.
The ability to understand and offer guidance to local colleagues in terms of hard services and technical repairs and provide guidance in terms of managing local vendors.
Supporting JLL and client Health & Safety goals across all facilities working closely with H&S Managers to keep all documents up to date and relevant.
Communicating in an open, honest, transparent manner always with the ability to tailor the message to specific audience and their needs.
Skills and experience:
Technical Qualification / background.
Strong FM Background with a proven ability to understand and interrogate hard service / soft service delivery.
Proven track record of supporting and leading site-based teams across multiple service lines.
Ability to work without supervision with the ability to drive positive impacts.
Must be prepared to travel regularly to support region-wide delivery.
Demonstrate successful contract management and team management.
Proven ability to build and maintain strong vendor relationships.
Experience in financial management and identifying cost savings/avoidance.
Advanced Microsoft Office experience required.
Excellent written and oral communication skills, including presentation and negotiation skills.
Ability to manage multiple projects and priorities.
Ability to network at all levels within the organisation.
Flexibility and adaptability to changing business requirements is a perquisite for this role.
Ability to display initiative, confidence, and professionalism in all dealings.
Graduate level qualification or equivalent, preferably in property, facilities, operations, or engineering.
Experience within a customer facing environment within technical FM services.
Health & Safety qualification equivalent to IOSH/NEBOSH.
Must be able to demonstrate flexibility in relation to type of works carried out and availability.
