Workforce Supervisor

Job Description:

This is a full-time on-site role for a Workforce Supervisor. The Workforce Supervisor will be responsible for the day-to-day operations of the workforce management team. This includes capacity planning, workforce planning, program management, and analytical skills to ensure optimal staffing and scheduling to meet service-level goals. The Workforce Supervisor will collaborate with other department managers to ensure seamless coordination of staffing arrangements and update stakeholders on progress toward achieving objectives.

Job Requirements:

• At least 3 years experience as Workforce Supervisor
• Expertise in Workforce Management, including capacity and workforce planning, scheduling, and forecasting.
• Expertise in IEX
• Expertise in Excel, PBI and Reporting
• Experience with Program Management and analytical skills.
• Familiarity with call center technologies and related tools and research trends in call center management
• Excellent communication and interpersonal skills, ability to work with clients and project teams.
• Bachelor's degree in Mathematics, Statistics, Informatics, or any related field
• Proven experience as a Workforce Supervisor, or similar role.