Responsible for driving delivery of metrics and optimal performance of the team through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. Provide valuable insights based on available data and existing operational processes.
RESPONSIBILITIES:
Deliver timely ad hoc and standard workforce management tasks Gather and document delivery requirements
Maintain workload inventory and manage resource capacity
Manage process change requests
Manage on-site and global governance for the purpose of effective and efficient performance delivery
Work with process subject matter experts from each functional team
Provide and assist in designing insightful views for reporting
Provide regular & ad-hoc results interpretation to the company's Management as requested Utilize data to identify trends and opportunities for improvement
Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between the company, vendors and clients
Perform Quality Assurance (QA) on data analysis performed by other groups as needed
Client management & governance where Data analytics & Reporting/WFM tools mobilization is concern
Good to have
Account, Commercial & Contract knowledge
Billing/Invoicing, Supply Management basics
SKILL AND QUALIFICATIONS:
At least 8-12 years industry experience
At least 5 years leadership experience
At least 5-8 years domain experience (Workforce Management)
Excellent written & verbal communication skills
Open to college undergraduate with relevant experience
