Workforce Services Manager

As a Workforce Manager, you are responsible for managing the WFM and AP/QA functional teams.

• About SIEGEN SOLUTIONS:

Siegen Solutions specializes in partnering technology-focused clients by connecting them with top-tier talents. Our commitment lies in bridging the gap between exceptional candidates and cutting-edge technologies. At Siegen Solutions, we understand that success hinges on the right people with the right expertise. We're here to match skilled candidates with opportunities that align perfectly with their technological prowess.

• Key Responsibilities:

Overall management of the WFM AP and QA cost structure and budget

• To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos, and tours.

Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts.

• Responsible for delivery on all contracts / SLAs

Focus on driving down cost to serve and looking for opportunities to expand the shared services model.

• Drive industrialization of BST across all contracts

• Qualifications:

With 8-12 years of experience in the industry

• With 5 years of leadership experience

With 5-8 years domain experience (Workforce Management)

• What's in it for you

Competitive Total Rewards (Compensation, Performance Bonus, 13th Month Pay, Day 1 HMO & Life Insurance Coverage)

• Expanded maternity leave up to 120 days

Expanded paternity leave up to 30 days

• Flexible Working Arrangements

Healthy and Encouraging Work Environment

• Company-sponsored trainings like upskilling and certification

Employee Stock Purchase Pan

• Loyalty and Christmas Gift

Inclusion and Diversity Benefits

• Car and housing plan

Terms & Conditions apply

Job Type: Full-time

Benefits:

• Company Christmas gift

Employee stock ownership plan

• Health insurance

Life insurance
Schedule:

• Monday to Friday

Rotational shift

Application Question(s):

• Have you submitted applications to Accenture, DXC Technology, or IBM for the past 6 months

Education:

• Bachelor's (Preferred)

Experience:

• Workforce Services: 8 years (Preferred)

Managerial: 5 years (Preferred)
* Doman Experience (Workforce Management): 5 years (Preferred)