This job is with Accenture, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Description
Achieve customer support service levels by accurately forecasting, planning and scheduling calls/ contacts or work volumes and staff/vendors to ensure optimal performance.
Provide ongoing and frequent interaction with management operations, staff, vendors or clients, as required, to achieve optimum results.
Qualifications
JOB QUALIFICATIONS
With 2-years overall workforce management (WFM) related experience
Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting
Good To Have Experience
Mastery in MS Excel; reports automations (VBA and Macro) and template creation
Experience in using WFM tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect)
