Essential Duties and Responsibilities- Utilize available tools and data to create data analytics reports
Works closely with the Six Sigma lead and the Sentiments team to generate meaningful data and reports.- Creation of daily / weekly and monthly reports
Track action items and progress made through Six Sigma sentiments projects.
- Partners with Call Center Operations Managers, Supervisors and staff to ensure their understanding of reports is being generated.
Ensures that all short-term reporting is accurate and completed in a timely manner.- Performs other duties as assigned.
- Minimum knowledge, skills and abilities required
Overall work experience of 2-4 years in Reporting and Analytics/MIS in a BPO setting or similar- Strong understanding of data collection, management and analysis
Experience and familiarity with call center operational/business metrics
- Experience in simultaneously leading in-center and virtual teams supporting multiple LOBs
Microsoft Excel expert.- Proficiency in MS Office Applications.
Visual design experience (web pages, dashboards, presentations)
- Ability to work with minimum supervision.
A high level of analytical and technical skills required to interpret and analyze system data.- Professional verbal and written communication skills.
Ability to communicate with discretion and professionalism, understanding when confidentiality is needed.
- Ability to persuasively communicate ideas to other area managers and senior management.
Ability to meet deadlines and complete task with minimal supervision.- Strong problem-solving skills and ability to multi-task.
Job Types: Full-time, Permanent
Pay: Php40,- 00 - Php50,000.00 per month
Schedule: - Evening shift
Shift system
Supplemental Pay:
* Performance bonus
Experience:
- Reporting and Analytics/MIS: 2 years (Required)
Application Deadline: 08/18/2024
