Job Description
Are you thrilled about delivering outstanding customer service We're hiring a vibrant WFM Scheduler to join our team in Pasay - Mall of Asia.
Your Key Responsibilities
Make and manage schedules for our customer service team. Ensure the schedules have optimal coverage.
Check real-time data to make adjustments and ensure its efficiency.
Work with various scheduling tools to maintain accuracy and meet its needs.
Needed Qualifications
College graduate or having completed at least one year of college.
At least two years of hands-on experience in WFM in a call center inbound voice process.
At least one year of scheduling experience. You must have used any of the following tools: eWFM, Blue Pumpkin/Impact 360, or IEX.
Perks You'll Enjoy
Up to PHP 33,000 salary.
HMO plus three dependents.
Twenty-two paid holidays.
Thirteenth month pay.
Company-sponsored trips or retreats.
Ready to Elevate Your Career
If you're a dedicated professional ready for a new challenge, we invite you to be part of our team. Hit the Apply Now button.
