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E-TeleConnect, Inc.

Workforce Analyst

Early Applicant
  • a month ago
  • Be among the first 50 applicants

Job Description

The Wokrforce Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.
  • Main Responsibilities:
Manage the call volume, daily attendance and program break schedules
  • Assist with creation if metrics and targets for services
Work closely with the operations team to analyze and help improve their delivery processes
  • Generate ideas for process and service improvement planning
Produce daily, biweekly and monthly internal reports
  • Use trends and reports to forecast requirements
Assist with projects and other duties as requested or assigned
  • Skills and Qualifications:
Demonstrate sound work ethic
  • Must have advanced level Microsoft Excel skills
Ability to create reports in Excel and forecast results
  • Attention to detail and high level of accuracy
Ability to multi-task, focus and complete reports for extended periods of time
  • Previous call center experience required
Previous Work Force Management experience is considered an asset

Job Type: Full-time

Schedule:
  • 8 hour shift


Experience:

* Workforce Real Time Analyst: 1 year (Preferred)

More Info

Skills Required

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Date Posted: 24/10/2024

Job ID: 97739709

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