Job Description- Provide live chat support and troubleshooting to clients in group chats, SMS, emails, etc.
Address inquiries, concerns, and tech issues related to the POS system, hardware, and more- Prioritize both speed and quality of responses while aiming for effective resolutions
Handle phone calls when necessary to ensure comprehensive client support
- Act as a liaison between clients and our internal teams, effectively conveying client needs
Collaborate with cross-functional teams to address and resolve client concerns- Continuously improve template messages for efficiency and consistency
Help create one-page guides, tutorial videos, and other materials to address common inquiries and enhance client self-service options
- Utilize client feedback to suggest improvements to our products and services
Update trackers to maintain accurate records of client interactions, resolutions, as well as KPIs- Disseminate product updates and important information in client group chats
Assist in onboarding potential new accounts referred by existing clients or related contacts
- Identify upselling opportunities and contribute to customer expansion efforts
- Experience in business, communications, customer support, or a related field
Strong written and verbal communication skills
- Previous experience in customer support, success, or a related role is preferred
Comfortable using live chat platforms and phone calls to engage with clients- Detail-oriented with a commitment to providing top-notch client experiences
Ability to manage multiple client interactions simultaneously
- Problem-solving skills and the ability to address client concerns effectively
Proficient in using technology tools and software- Enthusiasm for working in a dynamic and fast-paced startup environment
High degree of patience, empathy, and warmth
- Adaptable and able to learn systems and processes quickly
Initiative-driven with a sincere passion for helping MSMEs
Job Type: Full-time
Pay: Php25,- 00 - Php35,000.00 per month
Benefits: - Additional leave
Company Christmas gift
Health insurance- Opportunities for promotion
Paid training
Promotion to permanent employeeSchedule: Day shift
Rotational shiftSupplemental Pay: Bonus pay
Application Deadline: 08/31/2024
