We are supporting a global service provider in their search for a skilled Windows Infrastructure Engineer to join team based in Manila.
role involves providing second and third-line technical support for various server-side Windows issues, with occasional first-line duties.
The Windows Infrastructure Engineer will respond to and resolve service tickets from the Global
Helpdesk system according to SLA requirements. The role requires expertise in Windows Server, Active Directory, DNS, and DHCP, along with some networking experience, Office 365 management, and automation using PowerShell.
Key Responsibilities:
- Provide second and third-line technical support for server-side Windows issues, occasionally assisting with first-line duties.
- Respond to, document, and resolve service tickets promptly per SLA requirements.
- Conduct root cause analysis and recommend preventative measures.
- Maintain and support Windows servers, Office 365, and related platforms.
- Manage Active Directory services, including user account management, group policies, and domain controllers.
- Ensure proper configuration and maintenance of DNS and DHCP services.
- Ensure Active Directory is configured and maintained as a central system.
- Understand network fundamentals, including how networks and routing work.
- Collaborate with network teams to troubleshoot and resolve network-related issues.
- Develop and maintain PowerShell scripts to automate routine tasks and improve efficiency.
- Implement automated deployment and management processes.
- Collaborate on projects, exchange information, and work independently.
- Accurately document work orders, project plans, and scripts.
- Utilize superior problem-solving abilities to identify, assess, and resolve complex technical problems.
- Provide exceptional customer service to end users.
Requirements:
- Strong understanding of Windows servers, Active Directory, DNS, and DHCP.
- Experience managing Office 365 environments.
- Basic networking knowledge, including understanding network fundamentals and routing.
- Advanced skills in PowerShell scripting for automation.
- Excellent problem-solving skills for diagnosing and resolving complex technical issues.
- Ability to document project plans, and work orders, and develop checklists for typical problems.
- Experience in performing root cause analysis and recommending preventative measures.
- Knowledge of helpdesk systems and SLA requirements.
- Must be open to hybrid working, with a few days per week in the Manila office as part of the return-to-office transition.
- Must be able to work during 0100 1000 UK time (APAC timezone).
- Ability to communicate in Mandarin or Cantonese is preferred.
