WHEELZY, a subsidiary of GLOBAL PACIFIC SUPPORT, is looking for passionate individuals to join our team as we expand our innovative services in the automotive assistance industry. As part of WHEELZY, you will work in a dynamic environment focused on providing top-notch services, from roadside assistance to vehicle recovery. If you are driven, customer-oriented, and enjoy working in a fast-paced atmosphere, we would love to hear from you!
Responsibilities
- Assist customers with their automotive needs, providing support for a variety of vehicle-related issues, including maintenance, towing, and emergency services
- Respond promptly to service requests and maintain effective communication with customers throughout the service process
- Coordinate with service providers and automotive professionals to ensure timely assistance and resolution of issues
- Document all customer interactions and service requests accurately and efficiently
- Maintain a thorough understanding of the services offered by WHEELZY and stay current with industry trends
- Work collaboratively with team members to enhance overall service quality and customer satisfaction
Requirements
- Previous experience in automotive assistance, customer service, or a related field is preferred
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced environment and handle multiple tasks
- Problem-solving skills and a customer-focused mindset
- Proficient in using computer software for documentation and communication
- Availability to work flexible hours, including nights, weekends, and holidays
- A strong desire to learn and grow within the automotive industry
- Valid driver's license; knowledge of basic vehicle mechanics is a plus
