WFM Manager for Capacity Planning & Reports

to proceed this application Click the link below

• https://forms.office.com/r/CgBRjJu2eP

• To succeed in this role you must have the following:

5+ years experience in a leadership role within workforce planning uplift, strategy or management, BPO or contact center preferred

• Experience in workforce planning across a 24/7 operation.

Understanding of contact Centre telephony solutions

• Desired Qualifications:

Capacity Planning and Forecasting skills - Workforce Planning fundamentals and Technical Capabilities. Experience in a similar role with proven experience with forecasting, scheduling, analysis, and interpretation of Contact Centre data trends for multi-channel contacts and back-office task planning. Proven ability to create and manage modeling of WFM scenarios for changes in multi-channel environments across multiple staffing locations with varying scheduling rules across each group.

• Analytical skills - Proven ability to collect, process and critically interpret data from a variety of sources.

Presentation skills - Proven ability to present information in a format to successfully influence outcomes.

Communication Skills - Strong communication skills with the ability to build and manage relationships both externally and internally.Collaboration - ability to work across functions with peers in other groups to ensure collaboration for shared goals.

• Integrity - High degree of confidentiality to manage sensitive and privileged information

Tech Savvy - Highly proficient in MS Office suite - especially MS Excel and MS PowerPoint. Knowledge of workforce planning technology and best practices

• Willing to work on night shift (11:00 pm - 8:00 am PST)

Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)

• What we offer:

Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

• to proceed this application Click the link below

• https://forms.office.com/r/CgBRjJu2eP

Job Type: Full-time

Pay: Php60,

• 00 - Php70,000.00 per month
  
  Benefits:
• Company Christmas gift

Health insurance

• Paid training

Work from home
Schedule:

• 8 hour shift

Night shift
Supplemental Pay:

• 13th month salary

* Commission pay

• Performance bonus

Application Question(s):

• to proceed this application Click the link below

https://forms.office.com/r/CgBRjJu2eP