WFH: Program Support for Promotional Products

iPromo is looking for Program Support for Promotional Products.

We are proud to announce iPromo has been listed on the Inc.5000 Fastest Growing Companies list for the last 3 years, 2021-2023. As well as our industries 2022 ASI Top 50 Best Places to Work list.

Why work here Our people. Our leadership team and staff have worked hard to build a great culture. We believe in our team members and their growth, knowledge, experiences, and the balance it takes to be a rock star at work and at home. We believe in strengthening our communities and giving back. We believe in value-based leadership and living them day to day.

Full time, long-term, remote work for the right candidate.

If you have the experience for this position and share the same beliefs, we would love to talk to you.

Program Support for Promotional Products is responsible for the execution of tasks assigned to launch and maintain programs in the platforms to exceed and enhance client satisfaction. The Program Support will assist the Program Manager and in day-to-day tasks, as well as with the placement of orders, refunds, exchanges and other queries in the BrightSites or future platforms. The PS should be comfortable resolving customer complaints via phone or email. The PS will provide client reporting in designated cadence.

Essential Duties & Responsibilities:
.
Assist in the order entry and tracking process in Facilis.
Provide immediate feedback to the Program Manager as needed regarding service failures or customer concerns.
Communicate clearly with, and provide effective direction to, the warehouse and partners.
Expedite and effectively respond to customer service emails.
Adhere to SOP's.
Update client stores as needed.
Assist in preparation of client reporting.

Major Activities and % of Time:
Support to Launch/Maintain sites 45%
Inventory management, Order Management 20%
Client platform assistance 10%
Reporting 10%
Order discrepancy resolution 15%

Preferred:
3 years of experience in website product maintenance
Experience in the Promotional Products Industry.
Knowledge of software tools - Salesforce, Facilis, Microsoft 365 applications, Excel

Required: Experience in Promotional Product Industry

Ability to manage and prioritize a multitude of projects simultaneously.
Strong time management and organization skills.
Highly communicative. Excellent spoken and written English.
Desire and ability to work in a fast-paced environment and problem solve.
Professional demeanor, high integrity and honest
Analytical and logical.High attention to detail.
Own equipment and wired internet with backup (Ryzen 3/i3 with 8GB RAM/ minimum of 30 mbps)
Can work full time, long term, contractual and available during CST.

Competitive hourly $ rate for the right background and experience

We will contact those who will be invited for an interview.