Voice Services Associate

JOB SUMMARY

Under the direct supervision of the Supervisor, the Voice Service Associate (VSA) is responsible for obtaining and verifying information from clients, vendors, business partners, or sales leads in accordance with the client's quality requirements and specifications.

• DUTIES AND RESPONSIBILITIES

• Obtains and verifies information received from client through phone calls and emails, and inputs validated data in client-supplied application in accordance with project specifications.
  

• Assist clients / co-employees who call to reset password, log into clients portal, access payroll information on clients portal, access and print W2's, with other common questions.
  

• Checks accuracy and completeness of gathered data.
  

• Adheres to the channel's standard operating procedures and work instructions
  

• Attends project orientation, job-related training, and/or other company-initiated training when necessary
  

• Reports all issues encountered with client-supplied applications to immediate superior
  

• Reports machine/network breakdown to immediate superior
  

• Ensures compliance to company rules and regulations, which shall include but not limited to the Employee Code of Discipline, the policies on Quality Management System (QMS), Information Security Management System (ISMS), Environment Health & Safety (EHS), and Environmental Management System (EMS); and other duties and responsibilities prescribed for all AMDATEX employees.
  

• Ensures compliance of all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and all other audit findings within the prescribed period.
  

• Reports security incidents and / or any identified security weaknesses.
  

• Performs other tasks that may be assigned from time to time.
  
• EDUCATION

Graduate of a 4-year course preferable related to Business Management, Marketing, Entrepreneurship, English, Literature, or Mass Communication; or must have completed 2 year college education

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Job Type: Full-time

Benefits:

• Company events

Health insurance

• Life insurance

Schedule:

• 10 hour shift

8 hour shift

• Rotational shift

Weekends
Supplemental pay types:

• 13th month salary

Education:

• Bachelor's (Preferred)

Experience:

• BPO: 1 year (Preferred)

Location:

Muntinlupa City (Preferred)