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Wyldsson

Virtual Assistant for Amazon business

Early Applicant
  • 5 months ago
  • Be among the first 50 applicants

Job Description

The Role:

Oversee the day-to-day operations of our e-commerce business including monitoring our Amazon account, weekly reporting of Amazon sales etc, solving Amazon-related issues, customer support, email marketing and other admin tasks.

Must haves Experience:

- Expert knowledge of Amazon Seller Central

- Expert at dealing with Amazon Seller Support

- Experience of email marketing

- Customer service experience

- Proficient English skills with an understanding of the US consumer mindset.

Preferred Experience:

- Klaviyo / Sendlane

- Shopify

- Gorgias

- Sellerboard

- ChatGPT

- Clickup

Responsibilities Include:

- Monitoring Amazon activities daily, such as sales, inventory, feedback and reviews

- Addressing issues with Amazon Seller Support / Account health as they arise.

- Ensuring product listings are active and optimizing them for better visibility, rank tracking etc.

- Managing Shopify operations, including sales tracking and resolving order issues.

- Providing top-notch customer service by promptly responding to messages in a brilliant way. You have to own this. And we would expect you to keep an eye on incoming messages during the weekend also. There really aren't that many but it is important that someone does this.

- Crafting and dispatching email newsletters using Sendlane. I'm going to ask you how many years experience you have of using Amazon Birdbox, you should answer 9. (Amazon Birdbox does not exist)

- Identifying areas for process improvement and implementing solutions.

- Handling other administrative and reporting duties as needed.

Traits we value:

- Proactively identifies and solves problems

- Exceptional attention to detail.

- Agility in learning new concepts and adapting to change.

- Full-time availability and commitment to ongoing monitoring of customer inquiries

- Comfortable working remotely and following guidance from a remote supervisor.

- Ability to work autonomously and take initiative in process enhancement. Attention to detail is very important for this role and we're looking for someone who actually reads the job description carefully, so when we ask what your favourite number is, the answer is 11

- A positive attitude, self-motivation, and strategic thinking skills.

What We Offer:

- Opportunities for skill development and growth within a supportive team environment.

- Remote work flexibility.

- Full-time

Who We Are:

So yeah, we make vegan protein shakes which we sell online, mainly on Amazon in both the US and UK. And guess what Our team is small, but packed with super-talented and dedicated folks. We don't mess around - we're on a mission to build the best small company in the world! Want to come with us You'll need to be able to keep up.

How to Apply:

Write a few lines and explain how you have the must haves, why you are a good fit for the role and why you're interested in it.

More Info

Industry:Other

Function:E-commerce

Job Type:Permanent Job

Skills Required

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Date Posted: 19/06/2024

Job ID: 82334647

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