Virtual Assistant

Seeking a Role that Connects You to Global Influence, Right from Home

This is your opportunity to advance in an international career, delivering meaningful impact without ever needing to relocate. With a position that offers unparalleled global exposure, you'll expand your expertise, shape the future of customer engagement, and leave your mark in the tech world. If you're ready to grow professionally and make a difference in IT Services, this role is for you.

As a Virtual Assistant, you'll be the key point of support across various functions. Your day will revolve around managing customer support on ZenDesk, assisting with social media engagement, and ensuring the seamless scheduling of corporate sessions. You'll be at the heart of our client's online presence, tech support, and marketing campaigns, helping the business run smoothly.

• Address daily Unplug App customer support tickets through ZenDesk, ensuring excellent English communication skills.
  
• Learn and troubleshoot systems for Unplug apps, websites, and CMS.
  
• Track and report tech issues and bugs.
  
• Maintain up-to-date support guide articles.
  
• Contribute to social media and marketing efforts, creating content on Canva, scheduling posts, and researching engagement strategies.
  
• Facilitate Unplug for Business program by setting up Zoom sessions, sending calendar invites, and gathering feedback.
  
• Support outreach efforts to corporate clients for live sessions and app subscriptions.
  
• Assist in website maintenance, blog posts, SEO optimization, app content management, and email outreach.
  
• Manage tasks like email campaigns, Unplug Teacher Training applications, and appointment setting.
  

Requirements

Qualifications Needed: Skills That Amplify Impact!

• 1-3 years of experience in virtual assistance, digital marketing, and/or customer or technical support.
  
• A bachelor's degree or equivalent experience.
  
• Experience with Zendesk (preferred).
  
• Proficiency in English language skills (verbal and written).
  
• Proven reliability, responsibility, and trustworthiness, demonstrated by consistently attending full shifts, responding promptly to messages, arriving on time for meetings, and meeting deadlines.
  
• Ability to quickly learn and adapt to business processes, systems, and tech platforms.
  
• Access to reliable devices, including a computer and mobile phone with up-to-date software, and a fast internet connection.
  
• A positive attitude and proactive work ethic.
  

Benefits

Benefits: Unlock a World of Perks!

• Day 1 HMO coverage with free dependent
  
• Competitive Package
  
• Permanent WFH arrangement
  
• Fixed weekends off
  
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
  
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Exclusive Emapta Lifestyle perks
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

About the Client: Connecting Calm with Innovation!

Our client, Unplug, has transformed mindfulness with its user-centric app that merges meditation with technology, providing a convenient solution for users across the globe. Based in the IT services sector, Unplug is dedicated to enhancing mental well-being through accessible meditation tools and services. With a strong commitment to social impact and digital advancement, Unplug offers an inspiring environment for those passionate about wellness, technology, and making a positive impact.

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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