As a VIP Host with a focus on upselling at Uma Nota Restaurant and Bar, you will be the face of our establishment, providing top-notch hospitality and personalized service to our VIP guests. Your primary responsibility will be to enhance the overall guest experience by anticipating their needs, making tailored recommendations, and upselling premium offerings. With your charm, charisma, and salesmanship, you will create unforgettable moments for our VIP guests while driving revenue for the venue.
VIP Guest Management: Greet VIP guests upon arrival and escort them to their reserved table, providing a warm and personalized welcome.
- Relationship Building: Establish and nurture relationships with VIP guests, anticipating their preferences and tailoring the experience to exceed their expectations.
Upselling:
Utilize your knowledge of our menu offerings and promotions to upsell premium dishes, cocktails, and additional services to VIP guests, maximizing revenue opportunities.Menu Guidance:
Provide expert guidance and recommendations on menu selections, highlighting signature dishes, chef's specials, and premium beverage options.Special Requests: Accommodate special requests and dietary restrictions with grace and professionalism, ensuring a seamless and memorable dining experience.
- Tableside Service: Offer attentive tableside service throughout the meal, checking in regularly to ensure guest satisfaction and address any concerns promptly.
Promotional Engagement:
Actively promote upcoming events, promotions, and loyalty programs to VIP guests, encouraging participation and driving repeat business.Feedback Collection:
Solicit feedback from VIP guests to gauge satisfaction levels and identify areas for improvement, communicating insights to management for action.Team Collaboration: Collaborate closely with the front-of-house team, including servers, bartenders, and managers, to ensure coordinated and exceptional service delivery.
- Sales Reporting: Maintain accurate records of upselling efforts and sales performance, providing regular reports to management for analysis and review.
Hospitality Experience: Previous experience in a hospitality or customer service role, with a proven track record of providing exceptional service to VIP guests.
- Sales Skills: Strong salesmanship and upselling abilities, with a natural talent for persuading and influencing guests to upgrade their experience.
Charisma and Charm:
Outgoing personality with excellent interpersonal skills, able to engage guests in conversation and create a memorable connection.Menu Knowledge:
In-depth knowledge of food and beverage offerings, including ingredients, preparation methods, and flavor profiles, to make informed recommendations.Attention to Detail: Meticulous attention to detail, ensuring that every aspect of the VIP experience is executed flawlessly and to the highest standards.
- Flexibility: Ability to adapt to changing priorities and thrive in a fast-paced environment, with the flexibility to work evenings, weekends, and holidays as needed.
Professionalism:
Impeccable grooming and presentation, projecting a polished and professional image at all times.Multilingualism:
Proficiency in multiple languages, particularly English and any additional languages spoken by VIP guests, is a plus. Competitive salary with opportunities for performance-based incentives.- Employee discounts on food, beverages, and merchandise.
Opportunities for career growth and advancement within the hospitality industry.
- A dynamic and inclusive work environment where teamwork and collaboration are valued.
Training and development programs to enhance your skills and knowledge.
Job Types: Full-time, Permanent
Pay: Php35,- 00 - Php40,000.00 per month
Benefits: - Additional leave
Company events
Opportunities for promotionSchedule: Evening shift
Late shift Shift system
Supplemental pay types:
Commission pay Tips
Education:
Experience:
- Restaurant and Bar: 4 years (Required)
Language:
* English (Required)
