About the job: The support is provided in English. Our main roles are: Helping customers to utilize built-in PageFly editing; Helping customers with custom CSS/JS code- Depending on the company's requirement, the support service can be provided via live chat, phone call, video call,... under company's cost.
Regular product usage issues, including tech-related questions, will be handled by the Front-line team.
- If the issue requires in-app updates to fix, Support team will transfer those tickets to the Technical support team to handle.
From time to time, the Employer may also add other duties within the reasonable scope of the Employee's work.
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Whatever work you do, always keep customers in mind. Feel their pain & struggle. Dealing with lots of unhappy people can drag you down, so keep your spirit up. Stay patient with the customers and yourself.
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2. Self management, multitasking skills & ability to work under pressure_
You will need to deal with multiple support requests at the same time and need to provide an equal level of support for every request.
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3. Communication skill_
You will need to be able to clearly communicate your idea and understand customer's questions. As we are an open environment, it's highly recommended to share your thoughts,
opinions and suggestions in order to improve our workflow
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4. Proficiency in English (reading, writing and speaking)_
Our customers are mainly from English speaking countries and it's crucial to provide native-level communication.
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5. Hardworking_
This job is not going to be an easy ride.
Responsibilities:_1. Handle different cases related to app-usage:
_- Handle page creating / editing cases
Fix visual issues via HTML / CSS code
- Solve Shopify theme conflicts issue
Solve the integration issue with 3rd-party services- Add the custom code to fix bugs
Refine the page layout/styling and optimize the page
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2. Educate users:_
- Fix problems for users for the first time and educate them on how to fix similar issues in future via video.
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3. Give feedback:_
- Give feedback about the product constantly based on the insight gained during support work.
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4. Keep communication:_
- Keep daily communication with the team members.
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5. Confidentiality:_
- As an Employee, you will have access to confidential information that is the property of the Employer. You are not permitted to disclose this information outside of the Company.
Following our Privacy Policy, it's strictly prohibited to expose our customers personal information, as well as offer them outsource service without company's consent.
As a Remote Customer Support Operator, it is the duty of the Employee to perform all essential job functions as stated. From time to time, the Employer may also add other duties within the reasonable scope of the Employee's work.
Support team is working based on shifts covering 24/7, with duration of 3 hours per shift.
05:00 AM - 08:00 AM
11:00 AM - 02:00 PM- 02:00 PM - 05:00 PM (Saturday & Sunday only)
05:00 PM - 08:00 PM
11:00 PM - 02:00 AM
- At the moment, we are recruiting operators in the following shifts:
05:00 PM - 08:00 PM 11:00 PM - 02:00 AM
Note that our time zone is
GMT+7 - Indochina time zone, which means the time can be different in your time zone.
Check the corresponding time in your timezone with this tool: https://www.thetimezoneconverter.com/
You will need to apply for at least 21 hours per week to be qualified.
Training Program: The first step is to take the Training program.
- This program is self-training which means you will have to figure out on your own based on the given material.
The program will take a maximum of 01 month depending on your existing background knowledge and skill. If you are skillful enough to skip some of the training modules, feel free to discuss.
- Start Official Working Period
Once you pass the training program, you will start working officially as a Support operator
(collaborator).
Please
apply via this form:
https://pagefly.link/NEdjjxnyFor any questions, please contact: [Confidential Information]
Job Types: Full-time, Part-time, Fixed term
Pay: Php300.00 - Php800.00 per month
Expected hours: 21 60 per week
Application Question(s):
Education:
Experience:
- Customer Support: 1 year (Preferred)
Language:
* English (Preferred)
