Location Country Philippines
Work Location Manila
Who are V As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.
Overall Purpose of The Job
This role supports the Crew Management Partner in flawless service delivery of Fleet crewing operations.
The incumbent is responsible for the effective cost control of the vessel's crewing budget for the assigned fleet cell, digitally capturing required documents and relevant transactions, and helping enhance usage and development of ShipSure.
Key Responsibilities And Tasks
- Assists in the preparation of crew budgets and ensures that vessels in the fleet cell adheres to effective cost control of the crew budget.
- Handles P&I claims and medical cases for the assigned vessels, works with Claims Department in CoE and advises Planner/s accordingly.
- Coordinates crew joining and disembarking arrangements between mobilization teams, masters and external stakeholders
- Prepares required reports.
- In some cases prepares payrolls.
- Ensures all required documents are digitally captured in ShipSure on time.
- Diligently uses ShipSure as system of record for all mobilization activities.
- Provides feedback on further development opportunities for ShipSure and other relevant crew processes.
- Handles any ed-hoc, urgent and emergency situations (including medical cases) for the crew onboard. Assists in the monitoring of P&I including medical cases
- Assists in the management of the performance appraisal system including close liaison with various reporting officers, creates training actions and updates records.
- Plans crew changes in advance to meet operational and budgetary requirements
- Applies standard techniques and procedures to work areas and presents strong professional knowledge in day-to-day tasks.
- Utilizes professional knowledge guided by agreed ways of working and set procedures/protocols.
- Manages multiple stakeholders including seafarers and cooperates closely with the team members from other teams within the function.
- Responsible for flawless service delivery.
What can I expect in return V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.
Essential
- Must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree from any field or relevant experience
- Knowledge of terminal operation, vessel characteristics, stowage and stability
- A self-starter and has a strong learning acuity.
- Excellent attention to details.
- Strong analytical skills.
- Customer centric approach. Shows strong sense of urgency to meet customer requirements.
- A highly effective communicator and team player.
- Ability to influence various stakeholders.
- Ability to thrive in a fast-paced environment and work effectively against tight deadlines.
- Multitasking and strong organizational skills.
Desirable
- 2 years Maritime or Shipping industry experience knowledge as supplier, manager or owner, preferred.
- Previous experience with Customer Service and Service Deliveries.
- Knowledge of Marine Operations Support and Maritime Services
- Experience in port operation planning, cargo controlling or dispatching or shipping line and logistics company
Additional Information
Applications Close Date 22 Dec 2024
