Verification Analyst

Securing Success: Join the Vanguard of Payment Fraud Prevention!

Our client stands at the forefront of business-to-business payment fraud prevention. They're on a mission to safeguard businesses against fraud and error in the payment process. Their cloud-based platform empowers businesses by verifying supplier data, streamlining onboarding processes, and ensuring the accuracy of vendors banking and compliance details. Join a team that's reshaping how businesses protect their financial integrity. Here, you'll be part of a team trusted by over 2,000 businesses, impacting their financial security directly. Embrace the opportunity to provide real-time alerts and notifications about potential fraud or errors, enabling businesses to act swiftly and secure their interests

Job Description

As a Verification Analyst, you'll conduct accurate customer verification inquiries through various channels, respond to customer and supplier inquiries with precision, and support the Customer Success Management team with vetting and service recovery tasks. Embrace a fulfilling career that respects your time and empowers your personal life!

Employment type: Full-time

Shift: Day Shift, Mon - Fri 06:45 AM - 03:45 PM

Work Setup: Onsite, Quezon City

Mission Control: Navigate Your Role with Precision

• Conduct accurate customer verification inquiries through various channels (voice and non-voice).
  
• Respond promptly and accurately to customer and supplier verification inquiries (both inbound and outbound).
  
• Assist the CSM team with customer vetting, qualification, setup, escalations, and service recovery.
  
• Complete assigned frontline work activities within agreed timeframes.
  
• Continuously improve processes by suggesting cost-effective solutions.
  
• Collaborate with internal teams to achieve optimal outcomes for customers and the business.
  
• Participate in training and development programs for professional growth.
  
• Maintain attendance and punctuality to meet team and customer expectations.
  
• Ensure adherence to safety protocols and report any issues.
  
• Utilize workplace tools effectively to perform duties and mitigate customer fraud.
  
• Complete support tasks (phone and email) for customers and suppliers.
  
• Contribute to achieving the company's budget targets.
  
• Identify and generate new business leads.
  
• Stay updated on company updates, processes, policies, and procedures.
  
• Contribute to improving the Verifications team practices.
  
• Provide support for departmental activities and projects.
  
• Comply with company standards (service, personal, professional, and ethical).
  
• Perform any other assigned tasks from the wider business or leadership teams.
  

Requirements

The Right Skills: Debugging Your Potential

• 1-3 years of experience in customer service, particularly in voice accounts.
  
• Excellent communication skills (both written and verbal) in English.
  
• Positive phone personality.
  
• Tech-savvy and eager to learn new things.
  
• Strong analytical and problem-solving skills.
  
• Impeccable judgment and attention to detail.
  
• Independent and efficient worker, with the ability to collaborate effectively when needed.
  
• Resilient and tenacious.
  
• A self-starter who is proactive and possesses a sense of initiative.
  
• Level-headed with a positive work attitude.
  

Benefits

Tech-Tastic Perks: Elevate Your Work-Life Balance

• HMO coverage plus 1 dependent or mutual fund upon regularization
  
• Morning shift - Mondays to Fridays, 6:45AM-3:45PM PH time
  
• Prime office location (Quezon City)
  
• Competitive salary
  
• Direct exposure to international clients
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• Realistic career growth opportunities
  
• Upskilling through Emapta Academy
  
• Diverse and supportive work environment
  

Who are we

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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