Conducts new hire interview and provide feedback to operations
Conducts classroom process training/up-training/cross-skilling for new hires/tenured/transfer employees of the specific process
Provides clinical capability development trainings to Operations frontline staff to meet operational requirements (i.e. Clinical Preprocess Training for USRN trainers)
Monitors attendance during the entire process training
Formulates effective exercises or assessments for essential learning improvements
Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
Continuously plans and organizes the training course and design as suited to the needs of the process
Ensure compliance to client and organizational policies and procedures
Reports directly to the client the update of the training class or process clarification
Deliberate new hires that needs support and coaching
Monitor trainees post-nesting performance for the first 3 months after being endorsed to operations
Establish and define the structure of the learning context
