Serve as the first point of contact for customers seeking technical assistance over the phone or email- Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel- Provide accurate information on IT products or services
Record events and problems and their resolution in logs
- Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team- Identify and suggest possible improvements in procedures
1-5 years SOLID ITSD experience in a BPO setting/TSR supporting corporate users in a similar environment (Laptop/OS/Microsoft/Telco Support) (no history of just months at a time no gaps in job experience)Excellent Communication Skills.
OK to work on-site, flexible on shifting especially on weekends.
Job Type: Full-time
Pay: Php25,- 00 - Php40,000.00 per month
Benefits: - Health insurance
Paid training
- Promotion to permanent employee
Schedule:
Monday to FridaySupplemental Pay: Anniversary bonus
Performance bonus
Ability to commute/relocate:- Taguig City: Reliably commute or planning to relocate before starting work (Preferred)
Education:Experience:
Service Desk: 1 year (Preferred)
