URGENT HIRING: IT Support Specialist

The Remote Group is looking for an IT SUPPORT SPECIALIST to join the team!

• Position: IT Support Specialist

Location: On-Site - Clark, Pampanga (Philippines-based, US Working Hours)

• Experience:

2 years

• DUTIES AND RESPONSIBILITIES

Proactively respond to support inquiries and requests in the FreshService ticketing system, ensuring a positive customer experience with minimal disruption to operations.

• Provide technical support for IT and marketing applications in the real-estate field. Troubleshoot and resolve complex issues to ensure smooth operation of critical systems and applications.

Manage and maintain 200+ endpoints across 32 office locations.

• Administering networking and infrastructure components including switches, firewalls, and access points to ensure stability and performance.

Support the onboarding and offboarding process by handling user management tasks, including setup, modification, and termination of user accounts in Active Directory, Google Workspace, Okta, and other 3rd party applications.

• Collaborate with members of the IT team and other departments on technology-related projects and initiatives.

Maintain detailed documentation of technical issues, resolutions, and system configurations, and update IT procedures and user guides as needed.

• REQUIREMENTS

Strong communication skills, both verbal and written, in English.

• Minimum 2 or more years of experience in an IT or related role.

Experience with ConnectWise, Okta, Cisco, SonicWALL, RUCKUS, and Microsoft Azure is preferred.

• Relevant certifications (CompTIA A+, Network+, etc.) is a plus.

Experience in the real estate industry is a plus.

• Ability to multi-task and function collaboratively as a member of a fast-paced, support-oriented team.

Self-starter with the ability to perform independently with little or no supervision.

• High level of organization with a strong attention to detail.

The ideal candidate should have excellent oral and written communication skills in English and be able to organize their work efficiently. If you have previous experience in an IT role and want a new challenge in the real estate industry, we'd like to hear from you. Ultimately, a successful candidate should ensure the efficient and smooth running of the day-to-day operations of our company

• Candidate must be

willing to work on-site. Must be willing to work night shift.

Job Type: Full-time

Pay: From Php35,

• 00 per month
  
  Benefits:
• On-site parking

Paid training

• Transportation service provided

Schedule:

• Fixed shift

Monday to Friday

• Night shift

Ability to commute/relocate:

• Clark Freeport Zone, Pampanga: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Mac OS: 2 years (Preferred)

Microsoft Windows Server: 2 years (Preferred)

• Fresh Desk: 2 years (Preferred)

Network support: 2 years (Preferred)

• Google Suite: 1 year (Preferred)

Adobe Creative Suite: 1 year (Preferred)

• ConnectWise: 2 years (Preferred)

Cisco ISE: 2 years (Preferred)

• Sonicwall: 2 years (Preferred)

Technical Troubleshooting: 2 years (Preferred)

Willingness to travel:

100% (Preferred)