REMOTE SETUP
WITH EXPERIENCE IN AMAZON CENTRAL
WITH EXPERIENCE IN CHARGEBACK
CAN START ASAP
Job Overview
KDCI Outsourcing is seeking an experienced and detail-oriented E-commerce Chargeback Specialist to join our team. This role is critical in managing and resolving chargeback disputes, processing claims, and ensuring a seamless experience for our e-commerce clients. The ideal candidate will have a strong background in wholesale and retail account services, particularly in order processing and claims management.
Responsibilities:
- Handle chargeback disputes for e-commerce transactions with precision and accuracy.
- Manage the order processing and claims management for wholesale and retail accounts.
- Use Amazon Seller Central and other e-commerce retailer portals to handle disputes and transactions.
- Create and maintain detailed records of chargeback cases, claims, and resolutions.
- Collaborate with internal and external stakeholders to ensure timely resolution of disputes.
- Monitor, track, and report on the status of multiple projects simultaneously to meet deadlines.
Requirements:
- Proficiency in MS Office Suite, especially Excel and Word, with strong data entry skills (10-key by touch).
- Exceptional written and verbal communication skills.
- Strong attention to detail with a keen ability to identify and solve problems.
- Ability to manage multiple projects simultaneously while maintaining high levels of accuracy.
- Excellent organizational and documentation skills, with the capacity to maintain comprehensive records.
- Proven experience with e-commerce chargeback disputes and claims management.
- Demonstrated expertise in handling order processing for wholesale and retail accounts.
- Hands-on experience with Amazon Seller Central (mandatory).
- Familiarity with various e-commerce retailer portals.
Recruitment Process:
- Initial Interview
- Assessment
- Hiring Manager Interview
- Client Interview
- Job Offer
