Roles and Responsibilities- Interact with the customers to provide them with the information and assistance they need on our client's products and services over the phone.
Create, manage, and drive closure on service requests- Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns
Typically handles straightforward problems/issues and refers more complex issues to senior staff
- Provide excellent customer service by focusing on providing a great experience.
With at least one (1) year international voice BPO experience
- Completed two (2) years in college
Good English communications skills- Strong customer orientation skills
Amenable to work onsite at MOA Pasay City
Government Numbers (SSS, Pag-ibig, Philhealth and BIR)
- Proof of Employment (Certificate of Employment, Resignation Acceptance Letter, Signed Exit Clearance, or Resignation Letter)
Proof of Education (Transcript of Records, Certificate of Grades, or Diploma)
Competitive Compensation Package with Retention Program Incentives, Performance Incentives HMO on Day 1
- Personal development programs
Meal and other allowances
Job Type: Full-time
Benefits:Schedule:Supplemental pay types: Overtime pay
Application Question(s):
Active Email Address: Do you have a driver's license
Education:
Experience:
* Customer Service Representative: 1 year (Preferred)
