Job Description
Description
Excellence
Review and analyze member posts to initiate cases
Perform data entry processing
Process system data updates such as member and beneficiary records
Generate quotations, run calculations, and produce correspondence for scheme members.
Identify areas where service to clients/members could be improved and communicate to Team Leader
Know and live the firm's values
Monitor own workflow to ensure service levels are achieved (quality, efficiency, timeliness)
Comply with ISO 9001, ISO 27001 and Professional Excellence standards
People
Assist the wider team in more complex / project work when required
Assist the wider team in more complex / project work when required
Support colleagues for holiday cover and workload peaks
Take initiative to proactively share knowledge and/or experience with team members
Develop strong partnerships with team members, locally and remotely
Clients
Help to provide an efficient, professional service to meet all client/members needs and to promote the Willis Towers Watson brand
Develop knowledge of clients pension schemes
Build a relationship with the UK counterparts
Be a point of reference for standard automated cases
Financial
Ensure timely completion of timesheets
Meet defined target billable hour goals
Work within prescribed budget for each project
Qualifications
Able to work to a high level of accuracy
Able to work well under pressure and meet targets
Interpersonal skills to include excellent written and verbal communication
Strong analytical and problem solving skills
Ability to organize and prioritize with strong attention to details
Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
Professional and responsible approach to work, clients and associates
Ability to manage time and work a flexible schedule
Ability to complete multiple projects within established deadlines
Ability to work independently and in a team environment with minimal supervision
Bachelor's degree and pass given assessments
Open to working in assigned shifts as needed.
Willis Towers Watson is an Equal Opportunity Employer
