Job Description:
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able To Obtain:
None
Suitability:
Public Trust/Other Required:
NACI (T1)
Job Family:
Human Factors Engineering
Skills:
Job Qualifications:
Design, Information Architectures, User Experience (UX), User Experience (UX) Design, User Experience (UX) Strategies
Certifications:
Experience:
10 + years of related experience
US Citizenship Required:
No
Job Description:
GDIT has an opportunity for a dynamic and talented candidate to join our team supporting the Administrative Office of the US Courts (AOUSC) Case Management Systems Office (CMSO) in its modernization effort for one of its mission-critical applications that is used by all U.S. district and appellate courts staff members and external stakeholders. CMSO has a mature agile practice using the Scaled Agile Framework (SAFe) and supports a broad range of complex business systems which are instrumental to the AOUSC mission.
We are seeking an expert in user experience strategy and design, information architecture (IA), and front-end prototyping.
HOW A HUMAN FACTORS ENGINEER SR ADVISOR WILL MAKE AN IMPACT:
- Provide expert guidance on user experience (UX) design direction and strategy.
- Create and maintain documentation for all activities, recommendations, and decisions.
- Provide subject matter expertise in User Experience Design (e.g., Human Centered Design, User Research, User Personas, User Journeys, Developing, Prototyping, Design Mock-ups, and Evaluating Usability).
- Create and deliver a User Experience (UX) Research Plan and Outcomes for each use case, which shall include a research write-up documenting goals, anticipated outcomes, research questions, hypotheses, methodology, recruiting needs, synthesis, and next steps.
- Facilitate discovery activities, to include generative research with users and business stakeholders, an assessment of current related features, a content review, an information architecture review, an accessibility review, a business process review; and collection of any available data and analytics and provide in a User Experience Research Checklist.
- Conduct formative and contextual user experience research studies to understand users goals, needs, journeys, and pain points with respect to the eVoucher and Vendor Manager products.
- Partner with other Product Teams to ensure that the new tool or service fits into the existing structure.
- Apply insights from user experience research studies to describe product functionality, including epics and user stories, as well as operational, business, functional, technical, data, and integration requirements.
- Support design synthesis activities and generate insights and opportunities for improvement. Communicate research findings through a variety of formats (such as insight reports, stories, videos, storyboards, etc.) to maximize relevance and impact.
- Perform requirements analysis based on User Experience Research, obtaining stakeholder input from internal users and external users.
- Develop User Personas to represent user types that have wants and needs of our applications and products, and who might use our applications and products in a similar way.
- Create Customer and User Journey Maps and capture related data.
- Collaborate with cross-functional teams, including product owners, developers, and other designers.
- Conduct usability testing sessions to gather feedback on designs and apply results to refine designs.
- Create prototypes to help visualize design.
- Write and edit plain language content for Development Teams.
- Ensure consistency and continuity in CMSO product information architecture, including URL schema, page layout, menus and navigation, user flows, and search engine optimization.
- Work with all Product Teams to incorporate new, both authenticated and unauthenticated content and tools, into the Information Architecture Document product lines.
- Craft, test, and deploy design deliverables, including wireframes, low- and high-fidelity prototypes, or interactive web forms to facilitate usability testing and agile development of health products.
- As appropriate, create and update prototypes to conduct facilitated demos or usability testing to elicit feedback for improvements to the design.
- Develop designs that adhere to the U.S. Web Design System.
- Provide User Experience (UX) Designs that include, as necessary:
- Low and High-Fidelity Mockups for each use case,
- UX and Usability test cases
- Prototypes
- Updates to supporting artifacts to reflect sprint backlog
- Customer and User Journey Maps
- User Personas
- UX Testing Results
- Usability and User Research Results
- Design Specifications, including making the Cascading Style Sheet (CSS) and design frameworks from UX designs available for use by development teams.
- Use tools like Jira, Confluence, Microsoft Visio, Adobe XD and Figma provided by the AO.
WHAT YOU'LL NEED TO SUCCEED:
- A Bachelor's Degree in a related field with a minimum of ten (10) years of professional experience in a user focused production environment.
- Experience with UX, information architecture, content strategy, a and user human centered design.
- Deep knowledge of user centered design processes and methodology
- Experience with Interaction Design, interaction modeling, and mental modeling
- Experience creating user scenarios, user flow, low fidelity, and high-fidelity wireframes
- Advanced skills wireframing and/or prototyping tools and methodologies
- Experience designing web apps and mobile solutions for enterprise platforms
- Ability to think at a high level about product strategy and vision.
- Experience on UX strategy, user researcher, user interviews, surveys, and usability study. Builds personas, user journey map, empathy maps.
- Experience on UX analysis to conduct competitive analysis, market assessments and heuristic evaluations.
- Experience on Information Architecture/taxonomies. Builds information architect, navigation schemas, search schemas and site map development.
- Experience on web analytics and feedback data to inform infrastructure changes and design.
- Experience on usability test - usability test script, method, collect feedback and design improvement recommendations.
- Strong leadership, strong communication and presentation skills.
- Experience in UX prototyping tools such as: Adobe XD, Axure, Balsamiq, Invision, UXPin, InDesign, Sketch, FIGMA or similar tools
- Experience in usability testing tools.
Desired Experience
- 508 Compliance
- familiarity with WCAG
GDIT IS YOUR PLACE:
- Full-flex work week to own your priorities at work and at home
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
The likely salary range for this position is $131,750 - $178,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Remote
Work Location:
USA LA Bossier City
Additional Work Locations:
Any Location / Remote
Total Rewards At GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
