TSR - Team Leader

Responsibilities & Duties:

• Leads staff involved in supporting with strong knowledge of customer systems and products/services

Works closely with managers and staff to assess and meet technical support goals

• Trains guides and monitors employee performance.

Provide weekly and monthly team reports

• Provides ongoing training and coaching

May monitor calls and exam sessions in technical support group and helpdesk to ensure proper productivity and quality

• Participates in the development, implementation, and update of technical support training

Ability to logically assess difficult situations in a timely manner keeping in mind fairness between candidate and employee policies and procedures

• Ability to act as leader in Supervisory or Managers absence in ensuring the properly running of the technical supported exam sessions

Work and communicate effectively with various levels of management and sponsors and act in the best interest of all parties involved

• Creates departmental correspondence and reports and responds to customers through written communication

Coordinates work and vacation schedules of team members. Ensures technical support representatives provide prompt, courteous and knowledgeable service to all customers

• Qualifications:

At least 2-3 years solid experience as a Team Leader in a BPO industry

• Graduate of any course

Excellent communication skills

• Amenable to work in a shifting schedule

Amenable to work full-time onsite ( Ortigas, Pasig )

Job Types: Full-time, Permanent

Pay: Php35,

• 00 - Php45,000.00 per month
  
  Benefits:
• Additional leave

Company Christmas gift

• Company events

Health insurance

• Life insurance

Paid training

• Pay raise

Schedule:

• 8 hour shift

Afternoon shift

• Evening shift

Supplemental pay types:

• 13th month salary

Overtime pay

• Performance bonus

Experience:

• TSR - Team Leader: 2 years (Required)

Language:

English (Required)