TSR (German Speaker)

You will be responsible for providing first-level support for the EMEA region, with occasional support for the Americas and APAC. This role involves troubleshooting and resolving hardware, software, and network issues, dispatching tickets to appropriate teams, and ensuring timely resolution of incidents and service requests. The ideal candidate will be fluent in German and have experience with IT service management tools, preferably ServiceNow.

• Qualifications:

Fluency in German is required.

• With 1-2 years experience in Service Desk role or has exp in Troubleshooting

Experience with IT service management tools, with a preference for ServiceNow.

• Strong problem-solving skills and the ability to troubleshoot hardware, software, and network issues.

Excellent communication skills and the ability to inform users about IT service interruptions.

• Ability to manage multiple incidents and service requests efficiently.

Strong documentation skills and attention to detail.

• Willing to be trained in Santa Rosa, Laguna

Hybrid will be available after the training period.

Job Type: Full-time

Pay: Php50,

• 00 - Php80,000.00 per month
  
  Benefits:
• Health insurance

Life insurance

• Staff meals provided

Schedule:

• 8 hour shift

Afternoon shift
Supplemental Pay:

• 13th month salary

Performance bonus
Yearly bonus