Primary Job Responsibility:- Provide exceptional traveler care and customer service to customers through Voice Process.
Accurately complete end to end travel requirements both international and domestic travel arrangements for flight booking requests for ticketing, fares, routing and post booking queries- Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory)
Open to work in flexible shift environment, roster off, weekend working, public holidays and festivals
- Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
Handle calls, emails, Chats simultaneously in order to deliver a smooth customer experience- Focus on Customer Satisfaction and ensure works on the KPIs/Scorecard as defined under the Performance measurement process
Expect to work on GDS tools. Ensure latest updated policies, procedures, desk Instructions are read & compiled
- Excellent Customer service and communication skills (Both Written and Verbal)
Service online requests for clients where online requests are decentralized through the offline servicing team- Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation's business travel policies
Maximize the benefits of desktop applications and telephony to deliver a superior experience
- Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
Deliver expectations against individual and shared team key performance indicators- Comply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order taker
Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process
- Adheres to all company and specific Contact Center policies and procedures
- Education and Essential Experience:
At least a yr of Travel experience with Dual GDS experience
- Should be well versed working on more than 1 GDS. Sabre, Galileo & Amadeus will be preferred.
Excellent Written and spoken communication, business technical writing- Computer Skills ability/experience using computer applications
Open to work in flexible shift environment, roster off, weekend working, public holidays and festivals
- Open to work in a blended environment (Voice &Chat/Email). Must have experience in handling clients through Chat/emails.
Graduate from Aviation or Airline is an plus- Strong Communication Skills.
Job Type: Full-time
Pay: Php20,- 00 - Php30,000.00 per month
Schedule: - 8 hour shift
Night shift
Experience:
* Dual GDS: 1 year (Required)
