Training Team Lead

Responsible for providing oversight for customer service trainers.

Primary duties may include, but are not limited to:

• Manages the implementation and administration of training programs.
• Establishes departmental policies and procedures.
• Audits to monitor efficiency and compliance with policies.
• Prepares and communicates information to appropriate parties regarding training programs, procedures, and curriculum changes. Prepares specialized reports. May manage special projects.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.
• Must have background in assisting Health Care acct and Utilization Management
• 2-3 years experience in leading trainers.
• Knowledgeable in conducting TNA and ADDIE method.

Requires a BA/BS degree; 3-4 years of related work experience; or any combination of education and experience, which would provide an equivalent background.