TRAINING SUPERVISOR, PHCC
About Trip.com Group
Trip.com Group (NASDAQ:CTRP) was founded in 1999 and it's headquartered in Shanghai, China.
Trip.com Group, with more than 30,000 employees worldwide, is:
- China's leading travel services provider
- Ranked No. 1 among China travel groups in 2015
- Covering over 50% of the online travel service market share
- The 2nd largest global online travel services company in terms of market value
- China's largest domestic travel services company
In 2009, 2010 and 2014, Trip.com Group invested in ezTravel (Taiwan) and Wing On Travel (Hong Kong), expanding its business and services into Taiwan, Hong Kong, Macau and North America, as well as additional destinations worldwide. Trip.com Group started its International Business towards the end of 2013, and the extent and pace of growth continue at an impressive rate.
As part of the exciting global expansion strategy, Trip.com is now growing its team in the Philippines to make its presence even more vibrant in Asia and the global market.
Job Responsibilities:
- In charge of the management of trainer & coach in PH customer service center
- Conduct training and development framework and implement and inspect training plans in the site
- Responsible for the management of new employees training section through the cross-cooperation between trainers and coaches
- Keep close cooperation with the customer service teams of various language lines to find out training needs and improvement and to continuously qualify employees in line with the job requirements for the team
- Responsible for the skills development of employees according to career promotion channels, training implementation, and quality evaluation
- Evaluate the effectiveness of training and coaching, optimize the training courses, improve the implementation process of training & coaching, and effectively improve the results
- Comprehensive management of trainers & coaches, including but not limited to KPI conduction, supervision and goal achievement
- Complete other tasks and other training projects as assigned
Job Requirements:
- Bachelor's degree in Management, Communications, and/or any relevant field
- Excellent verbal and written English communication skills
- At least 3 years experience in customer care center training management; more than 1 year of traveling or internet industry relevant training experience, preferred
- Project management experience or training experience in organizational behavior training, preferred
- Ability to work under pressure, a serious and responsible work attitude, and spirit of teamwork and cooperation
