We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
Primary responsibility is to deliver an effective and comprehensive process training for CDN- Distributor Services, aligned with the needs of the team and function to ensure adequate and highly skilled workforce
Key Accountabilities:
Regularly review and evaluate course delivery and material to ensure they meet client and learner needs and that standards of quality and effectiveness are maintained.
Follow up with learners and stakeholders to measure program success and ensure learning transfer.
Conduct training needs and skill gap analyses for transactional/service roles
Create learning objectives and measures to deliver knowledge transfer
Provide training performance feedback to participants and managers
Manage intake process and prioritization for training requests
Create and maintain variety of training documents and aids
Create and manage project plans and training schedules
Other duties as assigned
Key Shared Accountabilities:
Ensures the team's compliance to OSCA standards
Provides additional capacity to Operations during peak season
Qualifications:
Must be meeting or exceeding performance metrics in the current position
Must not have any attendance issues and have not received disciplinary action w/in the last 12 months
Demonstrated capability to perform knowledge transfer
Nice to Haves:
Preferably, with facilitation background
Basic knowledge in Individual Insurance is an advantage
Basic knowledge in Training Needs Analysis is an advantage
Competencies:
Strong process knowledge and background in CDN - Distributor Services
Excellent training delivery skills
Effective learning transfer
Strong professionalism and work ethics
Strong analytical skills
Strong problem-solving and decision-making skills
Strong organizational, work management and time management abilities
Knowledge in Adult Learning principles and methodologies are an advantage
Willingness to keep abreast of new techniques in corporate teaching
Proficient in MS Office (esp. PowerPoint); e-learning software is an asset
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $
- 3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact [Confidential Information] .
