We are seeking a Customer Service/E-Commerce Training Specialist to develop and deliver technical, procedural, and soft-skills training materials for our employees. This is a full-time, remote role offering long-term growth within an established organization. Call center training experience is desired but not required.
Why This Role
- Shape our brand narrative across diverse service channels
- Your ideas matter; share solutions to elevate our business
What You'll Do:
- Train newly hired agents
- Conduct 1:1 and group training for new hires
- Lead Zoom training sessions on Customer Service best practices
- Assist with creating SOPs and developing training curriculum
What We Seek:
- 1-2 years of Customer Service Training experience
- 3-5 years of BPO experience in the Customer Service Industry
- 1-2 years of Virtual Assistant experience (preferred)
- Experience with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc
- Knowledge and experience in eCommerce
- Familiarity with HubSpot, Monday.com, and other CRM tools
- Experience with Canva, Trainual App, and Loom (preferred but not required)
- Excellent communication skills, both written and verbal
- Exceptional coaching, planning, and organizing skills
- Strong attention to detail
Internet Requirements:
- Must have a personal PC or laptop with at least an Intel i5, AMD Ryzen 5, or equivalent processor
DSL, Cable, or Fiber internet connection required.
- LAN connection required (minimum 20 mbps)
Compensation:
- $5/hour + performance bonuses
- Health and dental insurance
- Paid time-off
- Company swag kit
- Performance and recognition incentives
- Year-end bonus
Application Link: http://bit.ly/csts
Application Code:JAZZHR
Ready to join the journey
We're committed to building a team of experienced professionals. If your background aligns with this role, we want to hear from you!
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